Process and Optimisation Lead
Edinburgh Hybrid
£55,000 - £61,000
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching
WHO WE ARE
At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.
HOW WE WORK
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.
Sound like the kind of place you want to work? If so, read on
THE TEAM
As the Process & Optimisation Lead you will design and deliver core business processes across GoFibre, driving efficiency and scalability through targeted improvement initiatives that support our growth. Working closely with the Head of PMO and wider teams, you’ll collaborate across departments to deliver impactful results under tight deadlines, applying a solution-focused approach in a fast-paced environment.
WHAT YOU WILL BE WORKING ON
- Analysing and refining workflows to reduce costs, streamline operations, and enhance performance.
- Partnering with cross-functional teams to deliver measurable process improvements and embed best practices.
- Managing change communications, training, and engagement to build confidence and capability across teams.
- Developing and maintaining detailed project plans, tracking delivery, risks, and realised benefits.
- Reporting progress and insights to the senior leadership team, supporting data-driven decisions.
- Driving consistency through standardised procedures and regular project review cycles.
- Capturing lessons learned to strengthen future initiatives and sustain long-term organisational growth.
WHAT YOU WILL BRING TO THE ROLE
- Recognised certification and hands-on expertise in process and change management methodologies
- Proven track record in leading complex projects and driving process improvements
- Experience managing large-scale, multi-regional operations, ideally within telecoms or a similar fast-paced sector
- Proactive self-starter with the ability to work independently and deliver results in both office and remote environments
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
www.gofibre.co.uk
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What We Do
GoFibre is a Scottish independent broadband builder and provider, bringing ultra-fast, affordable and reliable broadband to homes and businesses across Scotland and the north of England.
GoFibre is the trading name for GoFibre Holdings Ltd. Founded in 2017 in the Scottish Borders town of Duns. The company secured an investment of £164 million in early 2022 from Gresham House’s Sustainable Infrastructure strategy (BSIF), to accelerate its rollout of full fibre broadband throughout Scotland and the north of England.
In autumn 2022 GoFibre was awarded two multi-million-pound contracts under the UK Government’s Project Gigabit for Durham-Teesdale and North Northumberland. Project Gigabit is the UK Government’s programme enabling hard-to-reach communities to access gigabit-capable broadband.
GoFibre now has more 120,000 homes and businesses ready-for-service across more than 30 local areas. For more information, please see gofibre.co.uk/locations
The company is headquartered in Edinburgh, with engineering depots in Berwick-Upon-Tweed and West Auckland.
In July 2023, GoFibre launched the GoFurther Fund with the goal of supporting charities, community groups and other organisations within key build communities.
In 2024, GoFibre earned recognition as a highly commended Borders Business in the Scottish Borders Business Excellence Awards 2024.
With GoFibre, residential customers can access speeds of between 150Mbps and 1Gbps, with pricing starting from only £29 per month. Individuals and businesses can check availability and register their interest in full fibre broadband by visiting gofibre.co.uk/check
