Pro Sales Support Specialist

Job Title: Pro Sales Support Specialist

About Us: iFixit is the nexus of a global community showing people how to fix the things they own. We believe that we can make the world better by empowering people to take control of the things they own. We are the world's foremost experts in repair, and we've set the gold-standard for online repair documentation. Every day we help thousands of people fix their stuff, and we’re on a mission to help millions more. 

iFixit’s Expansion to Chattanooga: Our roots are in the California technology startup world, but our passion is tinkering. We are thrilled to be joining the making and manufacturing culture of Tennessee.

We are excited to have officially moved into our eastern distribution hub and headquarters! We built a 50,000 square foot flagship location blocks from downtown in the historic Onion Bottom neighborhood on 12th street. Read more about our plans.

About The Role: At iFixit, our mission is to teach everyone how to fix everything. From step-by-step repair guides to high-quality parts and tools, we’re building a world where the repair economy is thriving. As we grow our business-to-business iFixit Pro, we’re looking for a Pro Sales and Support Specialist to help us scale our sales of repair parts and tools to organizations around the world.

We’re in the business of enabling repair at scale, and we need someone to help our customers fix more with our parts and tools. This role is sales-focused, outward-facing, and ideal for someone passionate about technology, repair, and relationship-building.

What you'd be doing:

• Driving B2B Sales: Sell iFixit's high-quality repair parts and tools to schools, repair shops, refurbishers, and other business customers.
• Customer Prospecting & Development: Review order histories to identify and engage prospective B2B customers. Build relationships that lead to repeat purchases and long-term partnerships.
• Sales Support: Serve as a point of contact for large customers, supporting them through the entire sales lifecycle—from inquiry to order placement to post-sale service.
• Field Sales & Travel: Represent iFixit at industry trade shows and expos. Expect 8-10 trips per year, each lasting 3–4 days, to meet new prospects and deepen existing relationships.
• Forecasting & Inventory Planning: Collaborate with our Operations team to forecast inventory needs and ensure parts availability for partners.
• Microsoldering School Engagement: Support iFixit’s Microsoldering School by helping fill class spots and connecting repair professionals with our training programs.
• Order Processing & Distributor Coordination: Input and manage B2B orders in our internal and distributor systems. Ensure distributor requirements and compliance standards are met.
• Customer Service Collaboration: Work alongside our support team to handle inquiries, resolve order issues, and provide excellent service to our B2B customers.

Personality traits and skills that lend to success in this position:

• A natural salesperson who’s comfortable talking to customers via phone, email, text, etc. 
• Detail-oriented and organized, especially when managing orders and customer follow-ups
• Strong in spreadsheet and CRM tools—you love tracking, analyzing, and optimizing customer and sales data
• A self-starter who can identify opportunities and take initiative without waiting for instructions
• An affinity for using AI tooling like Claude, OpenAI, and Google AI Studio to accelerate your work
• Comfortable with frequent travel to trade shows (up to ~30–40 days/6-8 shows per year) and excited to own all show planning and execution
• Collaborative, flexible, and eager to wear multiple hats in a fast-paced environment
• Bonus: You’ve worked in a B2B, wholesale, or parts sales environment before

Examples of what a typical day might look like:

• Answering emails 25-50 emails from customers; helping them find products, building orders, setting up returns, and answering general questions.
• Submitting an order into our system that requires having the assembly team make additional product, which may require you talking to the kitting team about when they could do that and update the customer on the timing. Then, following up to make sure the order was fulfilled later.
• Approve account applications and set them up in iFixit’s system.
• Hound a customer that hasn’t paid us in a couple weeks.
• Emailing a new customer who recently signed up for an account to see if you can help with anything. 
• Giving a high-five to the shipper who shipped a big order the other day.
• Emptying the dishwasher in the kitchen (don’t worry, we all share the load here).

Background on iFixit: We are the leading internet destination for repair, and the champions of the Right to Repair political movement. Our work is reshaping the electronics industry, and manufacturers are rapidly shifting to build repair supply chains. We’re going to provide the logistics and technology they need to do so.

iFixit is an ambitious organization: We are an e-commerce company, a how-to instruction publisher, a tool maker, and a public advocate.

We provide repair supply chain support to Microsoft, Google, Motorola, Samsung, Logitech, and more. We provide technician training for Home Depot’s power tool rental fleet. iFixit is the largest online resource for hospital equipment repair information. And more!

Our ambition is nothing short of making repair the default behavior for society. We are a catalyst shifting the world to a circular economy, and we need your help to do it.

iFixit is an awesome place to work. Here are some of our perks:

• A career where you will be actively working to make the world better.
• A repairable laptop, and any software you need.
• Full benefits package. Competitive medical, dental, vision and life insurance with generous employer contribution. Plus a stipend toward coverage for your dependent(s).
• 401k plan with 4% employer match.
• Flexible vacation time + paid holidays.
• Dependent Care FSA.
• Generous stipends towards repair & wellness.
• $400 towards a bike or alternative method of transportation.
• A sweet pair of headphones to get your head in the game.
• Team member discounts on parts and tools.
• Charitable contribution matching! We'll 100% match your tax deductible contribution.

Diversity Statement: When you go to a website like iFixit and scroll through the guides, it's easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We're a diverse team, split between two continents—but we're united by a love of tinkering and repair.
iFixit is proud to be an equal opportunity employer. Because we are trying to everyone to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable. iFixit participates in E-Verify.
iFixit is committed to creating a diverse team—not only in who we hire—but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.

To Apply: Send us your resume, as well as a cover letter explaining why you want to work for iFixit and why you're the ideal candidate for the job. We look forward to hearing from you!