Principal, Technical Program Manager

Position Summary...

What you'll do...

We are seeking a seasoned Principal Technical Program Manager to become an integral part of our Customer Digital Identity (CDI) team. Your role will encompass leading expansive, cross-disciplinary projects within a multifaceted environment. This position is ideal for individuals who excel in navigating complex technical challenges while maintaining a strong alignment with customer experience and overarching business objectives. As a pivotal figure, you will collaborate with teams employing cutting-edge technologies, including big data, machine learning, AI/generative AI, and real-time analytics. Your responsibility will be to serve as the essential bridge among business, engineering, and product divisions, ensuring the smooth integration and adoption of customer-focused digital identity solutions and processes throughout our organization. 

About Walmart Customer Digital Identity (CDI)

Walmart CDI is advancing the commitment to customer-centricity. The CDI platform, constantly evolving, serves as the source of truth for customer data, enhancing customer experiences and driving Walmart's strategic goals through wide-reaching collaborations. We accomplish this through streamlining processes, and building trust, security, scalability, and compliant solutions. The customer is central to Walmart’s mission, guiding everything we do. By deepening our understanding of customer preferences, CDI aims to power better customer experiences. Working closely with teams across eCommerce, Marketing, Walmart+, Data Ventures, and Walmart Connect, we strive to create unmatched value for Walmart customers, associates, and shareholders. 

You’ll sweep us off our feet if…

• You have a solid track record in delivering large-scale customer identity solutions, deep understanding of high-volume data flows, and a customer-centric approach that's guided by data-driven decision-making. 

• You have strong technical knowledge, enabling you to understand detailed technical designs, lead discussions on technical trade-offs, and assess various solution options effectively. 

• You possess exceptional leadership skills that span across boundaries, coupled with a demonstrated passion for tackling complex issues and the ability to foster structure and rhythm in diverse environments. 

• You have proven capability to influence and achieve consensus through effective stakeholder management, along with a commitment to a test-and-learn approach and understanding of omni-channel complexities. 

• You have demonstrated a good understanding of customer privacy regulations, compliance, data stewardship, and governance. 

What you'll do...

• Lead the development, prioritization, and implementation of CDI programs, ensuring alignment between CDI roadmap and cross-functional dependencies and business goals. 

• Implement and lead metrics-driven program management using OKRs, KPIs, and SLOs, while monitoring progress, tracking dependencies, and addressing risks and alignment issues. 

• Stay informed on innovations, trends, and emerging technologies in the digital identity space, integrating relevant advancements into our offerings. 

• Champion process enhancements to boost oversight, awareness, impact, and adoption, while improving quality and efficiency through collaboration with stakeholders. 

What you'll bring...

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.  

• 5+ years of experience in technical program management, with at least 3 years in a leadership role within the digital identity domain.

• Strong expertise in modern identity management systems, architectures, and technologies (e.g., SSO, OAuth, OpenID Connect, and Federation).

Benefits & Perks:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Hoboken, New Jersey US-10649/Seattle, Washington US-11573:The annual salary range for this position is $132,000.00-$264,000.00

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Sunnyvale, California US-04396:The annual salary range for this position is $143,000.00-$286,000.00

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Bentonville, Arkansas US-10735:The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor’s degree in computer science, information technology, engineering, or related area and 6 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
• Option 2: 8 years’ experience in engineering, engineering program management, technical program management, product management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certification in Project Management., Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 4 years’ experience in product design., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

840 W California Ave, Sunnyvale, CA 94086-4828, United States of America