Atlassian
Atlassian provides tools to help every team unleash their full potential.

Principal Strategy and Business Architect, Customer Success and Support

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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.



Job description:


We’re looking for our next amazing Senior Business Architect to help us turn vision into strategy into tactics. As part of the Customer Success and Support Operations Enablement Team, Our Business Architecture function is responsible for helping to formulate the how & why of our strategy. We’re building a global queue management system, scaling migrations solutions, and improving processes, just to name a few of the exciting programs we have underway. Are you passionate about strategic problem solving and driving a cross-functional team to deliver success? Then we need you!


In this role you’ll work closely with our business analysts, program managers, and developers in a cross-functional team. Your role will be to drive the strategy and tactics towards a measurable goal, helping the team to have a clear picture on what will move the needle the most. Often we have a list of ideas and dreams; you’ll help move these through an ideation workflow to where they’ll be ready to start planning.


You’ll be working on a handful of programs with durations of 3-12 months (the specifics will vary). These programs tackle key CSS business needs and you’ll be able to see a tangible impact on our internal and external customers upon successful completion. 


What you are accountable for:


Take high-level business problem statements and translate them into action plans with precise strategies and tactics.

Work with our program delivery teams and support operations teams to help scope the right solutions for the right problems.


Connect with other teams at Atlassian (product, legal, IT, security, field services for example) who are leading changes in the business, with the intent of understanding how our CSS organization should incorporate or influence.


Stay up to date on new market trends and methodologies, helping to ensure that our support organization is working on the right things.

Influence our CSS leadership team with strategic initiatives driven by both internal and outside inputs.


More about you:


You value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, judgment, humility, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You engender a collaborative environment where teams work together to solve problems with a positive outlook.


When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have experience in organizational change and turning information and questions into action. You're effectively interacting with people across all levels of an organization and can field questions during a presentation like a pro.


You learn quickly to be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done.

On the first day we'll expect you to have:

  • 10+ years of relevant professional experience in product management, strategy management, program management or business analysis.
  • Experience building a program from scratch, developing a strategy informed by research.
  • Demonstrated ability to move ideas into concrete tactics, including anticipating challenges and helping programs get unblocked.
  • It's great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.

More about our team


We are a growing operations enablement team located in multiple regions across the globe. We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new approaches. BBQ, tacos, and coffee are a few of our favorite things!


More about Atlassian


Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.


Additional Information


We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


All your information will be kept confidential according to EEO guidelines.

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What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings range from health coverage to paid volunteer days to fitness classes.

No matter where you're working from, we want to ensure you're set up for success. To support, we provide tools and generous financial support to complete an ideal workspace that suits your needs.

We're a global company and some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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