At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
Who we are
At Mindbody + ClassPass, we’re building the future of wellness commerce — empowering fitness, beauty, and wellness businesses around the world to thrive. Payments is at the core of that mission. We enable thousands of merchants across 40+ markets to get paid seamlessly and compliantly, every single day.We’re a global team of product, engineering, and operations experts obsessed with simplifying how wellness businesses accept and manage payments — from local wallets to card networks and bank transfers. Join us as we expand our international footprint and strengthen our payments platform for the next stage of growth.
Your Role
As Principal Product Manager – International Payments, you will lead the global payments expansion strategy — integrating new Payment Service Providers (PSPs), enabling local payment methods, and ensuring compliance with regional regulations (e.g., PCI, NF525, Verifactu, e-Invoicing, and local acquiring rules).You will partner closely with engineering, compliance, finance, and GTM teams to ensure our merchants can accept payments and get paid reliably in every key market. This is a high-impact, senior individual-contributor role driving cross-border enablement and shaping the architecture of the global payments stack.
What You’ll Do•Define and drive the International Payments strategy, balancing market expansion, PSP diversification, and compliance priorities.
•Lead integrations with regional PSPs and local payment methods (e.g., SEPA, BACS, FPS, UPI, Konbini) — from evaluation through go-live.
•Build a deep understanding of regulatory and compliance frameworks (e.g., EU PSD2, NF525 France, Malaysia e-Invoicing, Verifactu Spain) and partner with Legal and Compliance to ensure adherence.
•Develop a clear roadmap for payment readiness by market tier, aligned to business priorities and merchant needs.
•Collaborate with Finance and Operations to improve settlement, reconciliation, and cross-border payouts.
•Partner with Engineering on scalable architecture for multi-PSP orchestration, routing logic, and risk/reliability controls.
•Establish metrics for payment success rates, attach, and cost optimization across markets.
•Represent Payments in cross-functional international initiatives, ensuring alignment between product, GTM, and platform engineering.
•Drive competitive research and stay ahead of global payments and compliance trends.
•8–10+ years of product management experience, with 5+ years in Payments — preferably in global or multi-market contexts.
•Proven experience leading PSP integrations, acquiring/payment method expansion, or cross-border payment infrastructure.
•Deep understanding of payment flows, authorization, settlement, reconciliation, and merchant/PSP relationships.
•Exposure to compliance and regulatory frameworks in global markets (e.g., PCI-DSS, PSD2, AML/KYC).
•Strong technical fluency — able to collaborate closely with engineers on APIs, orchestration layers, and transaction flows.
•Strategic and data-driven — comfortable defining and tracking key metrics for reliability, cost, and attach.
•Exceptional stakeholder management across product, engineering, finance, compliance, and GTM functions.
•Experience with B2B SaaS or platform payments is a plus.
About You
You’re a builder and a connector. You think in systems and love solving complex, cross-border challenges. You balance strategic thinking with a bias for action and excel in ambiguous, multi-stakeholder environments.
You’re deeply curious about how money moves across borders and how to make that experience simple and compliant for global merchants.
At Mindbody, we value curiosity, collaboration, and craft. You’ll join a diverse, mission-driven team shaping the next generation of payments infrastructure
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
Top Skills
What We Do
Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences.
The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey.
Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers.
Mission: We help people lead healthier, happier lives by connecting the world to wellness.
