Principal Product Manager, SaaS

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

As Principal Product Manager, SaaS you will play a vital role in crafting our cloud-based cybersecurity training platform, driving subscription growth among enterprise and individual learners, and delivering scalable hands-on learning experiences. The ideal candidate will be an expert of SaaS products in the cybersecurity, EdTech, or enterprise training space with deep understanding of B2B and B2C subscription models, learning analytics, and secure multi-tenant architecture. You'll navigate unique challenges including compliance requirements (SOC 2, GDPR), hands-on lab provisioning, certification tracking, and feature adoption across diverse skill levels from beginners to advanced practitioners. You'll analyze learner engagement data, optimize certification pathways, and track industry cybersecurity trends and emerging threats as they impact our training content strategy.

• Cybersecurity Training SaaS Strategy: Collaborate with product leadership to define and own our cloud-first cybersecurity education vision, subscription growth strategy, and certification pathway objectives. Partner with cybersecurity subject matter experts and instructional designers to conduct market analysis of cybersecurity skills gaps, gather learner insights through platform analytics, and identify opportunities for new training modules, certifications, and hands-on lab experiences.
• Learning Experience Discovery and Validation: Apply learner-centric methodologies including skill assessment analysis, certification completion funnels, and hands-on lab engagement tracking to identify learning friction points and validate training solutions. Conduct rapid A/B testing of learning paths, lab environments, and assessment formats with design and engineering teams to optimize learner progression, skill retention, and certification success rates.
• Training Platform Roadmapping: Develop and maintain a SaaS product roadmap aligned with cybersecurity industry demands, enterprise customer needs, and individual learner goals. Collaborate with engineering, content, and customer success teams to prioritize features based on learning outcome metrics, subscription growth, and platform scalability while balancing hands-on lab infrastructure costs and security requirements.
• Agile SaaS Development for Secure Learning: Embrace agile methodologies optimized for secure, continuous delivery of training content and platform features. Work with engineering teams to define user stories for multi-tenant learning environments, manage backlog prioritization for enterprise vs. individual learner needs, and ensure reliable, secure product releases that maintain compliance standards and high-availability lab environments.
• Cybersecurity Training Go-to-Market: Collaborate with sales, marketing, and customer success teams to develop training-specific go-to-market strategies including enterprise team subscriptions, individual certification paths, and freemium skill assessments. Support product-led growth through free introductory courses, optimize trial-to-paid conversion for certification programs, and drive feature adoption across different learner personas.
• Learning Analytics and Performance Optimization: Monitor critical learning and SaaS metrics including course completion rates, certification pass rates, hands-on lab engagement, Monthly Recurring Revenue (MRR), customer churn, and learner progression analytics. Conduct learner cohort analysis, skill development tracking, and usage pattern analysis to inform content strategy, platform improvements, and customer success interventions.

• Bachelor's degree in cybersecurity, computer science, education technology, or equivalent experience
• 10+ years of product management experience with at least 6+ years in SaaS. Preference for cybersecurity, EdTech, or enterprise training platforms
• Understanding of cybersecurity fundamentals and familiarity with major certification programs (CompTIA, CISSP, CEH, SANS, etc.)
• Proven expertise in learning analytics, course completion tracking, and educational outcome measurement
• Experience with SaaS metrics including MRR, churn analysis, and subscription funnel optimization in B2B and B2C contexts
• Technical understanding of secure cloud architecture, hands-on lab provisioning, and compliance requirements (SOC 2, GDPR, FERPA)
• Experience managing products with complex user personas ranging from cybersecurity beginners to advanced practitioners and enterprise training managers
• Familiarity with learning management systems (LMS), virtual lab environments, and hands-on cybersecurity training tools
• Demonstrated ability to work with cybersecurity subject matter experts, instructional designers, and technical content creators
• Experience with EdTech or training-specific analytics platforms and learner engagement tools
• Strong analytical skills with experience using data to optimize learning paths, reduce learner churn, and improve certification outcomes
• Excellent communication skills with ability to translate complex cybersecurity concepts for diverse audiences and present learning analytics to executive leadership
• Passion for cybersecurity education and commitment to helping professionals develop skills to defend against cyber threats

• Cybersecurity certifications (Security+, CISSP, CISM, or similar)
• Experience with hands-on cybersecurity labs, virtual environments, or simulation platforms
• Background in enterprise B2B SaaS sales cycles and customer success
• Knowledge of cybersecurity workforce development and skills gap challenges

About Infosec

Infosec, a Cengage Group company, believes knowledge is power when fighting cybercrime. We help IT and security professionals advance their careers with skills development and certifications while empowering all employees with security awareness and privacy training to stay cyber safe at work and home. It’s our mission to equip all organizations and individuals with the know-how and confidence to outsmart cybercrime. We've been named to Madison's Top Workplaces and Chicago's Best Places to Work, and pride ourselves on our employee culture.

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.