As a NetSuite Principal Consultant will serve as a strategic advisor and technical expert, leading the implementation, optimization, and transformation of NetSuite solutions at an enterprise level. This role requires deep expertise in NetSuite architecture, complex customizations, and integrations, along with the ability to engage with executive stakeholders, define strategy, and drive business transformation. You will lead project teams, oversee the NetSuite support team, set best practices, and play a key role in influencing decision-making across the organization.
Key Responsibilities:Enterprise Strategy & Business Transformation- Engage with senior leadership and executive stakeholders to define and execute NetSuite strategies that align with business goals;
- Drive business transformation initiatives by leveraging NetSuite’s full capabilities to optimize operations and scalability;
- Influence decision-making by providing data-driven insights and ERP best practices;
- Manage client relationships at a strategic level, ensuring seamless adoption and long-term success.
- Design and implement enterprise-level NetSuite solutions, including complex customizations and integrations with other business systems;
- Lead the development of NetSuite architecture, ensuring a scalable and future-proof ERP environment;
- Establish best practices for NetSuite configuration, security, and performance optimization.
- Lead and mentor the NetSuite support team, ensuring efficient issue resolution and system optimization;
- Oversee the management of NetSuite support tickets, ensuring timely responses and resolutions;
- Develop and implement best practices for system support, troubleshooting, and user assistance;
- Monitor system performance, proactively identifying and addressing potential issues;
- Provide technical guidance and training to support team members, fostering continuous improvement.
- Lead cross-functional project teams through NetSuite implementations, upgrades, and enhancements;
- Oversee project planning, execution, and stakeholder communication, ensuring projects are delivered on time and within budget;
- Set and enforce best practices for project management, development, and deployment.
- Define and maintain system governance policies, ensuring compliance with industry standards and regulatory requirements;
- Develop and manage reporting structures within NetSuite to provide real-time insights into business performance;
- Ensure audit readiness by maintaining strong internal controls and securing approvals from internal/external auditors.
- Lead training initiatives to drive user adoption and maximize the value of NetSuite across the organization;
- Stay up to date with NetSuite advancements by participating in training, conferences, and professional networks;
- Continuously assess and enhance NetSuite capabilities to support evolving business needs.
Top Skills
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac.
Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
