Principal Engineer- Engineering Escalations

Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world. Visit druva.com and follow us on LinkedIn, X and Facebook.

As a Principal Engineer, you will be responsible for fixing product bugs and delivering code  changes to the Production part of product reliability, resiliency, stability & sustenance for all  Druva SaaS Customers. 

This role will require excellent communication skills as you will collaborate with Leadership,  Product Management, CloudOps, Development & Customer-Facing Teams to refine  requirements, product architects to propose architectural changes, and other product  owners to drive features for useability/supportability/quality. 

Key Skills: 

• 10-15 Years of Experience with a consistent track record in development projects  involving product development as an individual contributor and Tech lead.  
• Experience in motivating, developing/coaching, and appraising the team assigned to  the project. 
• Extensive hands-on experience in Go/Python/C/C++/ on Unix/Linux or Windows platform 
• Excellent programming skills along with Data structures, Algorithms, and Design  Concepts 
• Experience in leading the development of complex, scale-out, distributed systems  based on Service Oriented Architecture/Microservices (preferred). 
• Strong problem-solving skills and demonstrated ability to articulate and present  technical solutions. 
• Strong interpersonal and communication skills, both written and verbal, with the  ability to develop and maintain working relationships at all levels, both with  customers and internal stakeholders. 
• Experience in enterprise software, deep knowledge of software development  including threading, network, and disk IO, data transformations, data integrity,  systems management, systems administration, and monitoring.
• Customer-focused, with strong teamwork skills and a flexible self-motivated  approach. 

Desirable Skills: 

• Exposure to specific technologies around     Office365/VMWare/HyperV/Nutanix/Oracle/MSSQL 
• 10+ years of software development experience in C/C++/ Python/Golang 
• Experience in working with SoA (Service oriented Architecture) 
• Experience in Cloud Technologies (preferably AWS) 
• A strong understanding of complex concepts related to computer architecture, data  structures, and programming practices. 
• Insights into the development of client-server, scale-out distributed applications with  good breadth across networking, storage, microservices, and other web  technologies. 
• Insights into bigdata technologies are a definite plus. 
• Strong technical leader with excellent communication skills who can collaborate with  cross-functional technical teams to meet the solution architecture needs of the product. Knowledge of the Backup or Storage domain will be an advantage. 

Role and Responsibilities: 

• Suggest and propose solutions to complex design problems for respective  technology/workload. 
• Do code reviews, fix product bugs, and deliver code changes to Production. 
• Work closely with the Sales/Tech Support/Customer Success/Professional Services  team assisting them on their POCs and Implementation Projects. 
• Own and drive the Cloud Production issues for investigation and RCA, delivering a  solution and working with the extended development teams. 
• Drive validation of future releases in a staging environment for customer use cases, a  gatekeeper for product release, and quality assurance. 
• Partner with respective scrum teams and Product Management for feature design &  product improvements. 
• Ensure communication flows well cross-functionally for product updates and known  issues. 

Qualification 

B.Tech/B.E/M.E/M.Tech (IT or Computer Science) or equivalent