Sycurio is redefining how enterprises handle payments across customer interactions. We replace fragmented, high-risk payment processes with a secure, API-driven platform that spans contact centers, digital channels, and payment systems.
Our focus is simple: to protect every transaction, in any channel, without disrupting the customer experience, while enabling scale, automation, and compliance by design.
The Pre-Sales Engineer is the technical lead in the sales cycle, responsible for guiding opportunities from discovery through solution validation to close. Acting as a trusted advisor to enterprise customers and partners, this role ensures technical alignment, accelerates deal progression, and protects solution integrity.
This role is critical to:
- Driving high-quality pipeline progression
- Ensuring accurate, scalable, and standardized solution design
- Supporting a solution- and value-led sales motion
Key Responsibilities:
- Sales Execution & Deal Progression
- Own the technical qualification and solution design for assigned opportunities
- Lead High-Level Design creation and ensure completion within defined timelines
- Identify and resolve technical blockers early to maintain deal velocity
- Customer Engagement
- Act as the primary technical advisor to enterprise customers and partners
- Deliver executive-level presentations and product demonstrations
- Translate complex technical capabilities into business value and outcomes
- Build credibility across technical, operational, and executive stakeholders
- Solution Design & Documentation
- Design scalable solutions leveraging template-based architectures
- Capture and document customer requirements and use cases
- Support proposal development with clear, commercially viable designs
- Sales & Partner Enablement
- Support AEs in customer meetings, workshops, and deal strategy
- Respond to RFIs/RFPs with structured, high-quality technical input
- Train and enable channel partner Sales Engineers Contribute to continuous improvement of demo environments and assets
Key qualifications, skills, experience:
- Proven experience as a Pre-Sales / Sales Engineer in enterprise SaaS environments
- Strong expertise in either:
- Contact Centre (CCaaS, telephony, IVR, CRM integrations)
- Payments / PCI-compliant systems
- Executive-level presentations and demos
- RFx responses and tender processes
- Experience designing scalable, standardized solutions
- Excellent communication skills (written and verbal)
- API-based architectures
- Cloud environments (AWS preferred)
- System integrations across CCaaS, CRM, and payment ecosystems
- Ability to translate technical requirements into commercially viable solutions
- Structured, disciplined approach to pipeline progression
- High ownership and accountability in deal execution
- Ability to operate under pressure with multiple concurrent deals
- Collaborative mindset across Sales, Product, and Delivery teams
- Experience with PCI DSS compliance frameworks
- Exposure to omnichannel payment solutions (voice, IVR, digital, chat)
- Experience working with channel partners and OEM models
Technical & Domain Strength
Behavioral
Desirable
Mandatory
Skills Required
- Proven experience as a Pre-Sales / Sales Engineer in enterprise SaaS environments
- Strong expertise in Contact Centre, Payments / PCI-compliant systems, or RFx responses
- Experience designing scalable, standardized solutions
- Excellent communication skills (written and verbal)
What We Do
Sycurio (formerly Semafone) helps organizations transform CX and simplify how they manage regulatory compliance and payment security. Our solutions and services enable enterprises to safeguard every customer interaction, in every channel - delivering a standout customer experience that builds trust and lasting loyalty.
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