The Role
The Post-Sales Support Specialist manages post-sale customer support, offering assistance with orders, technical issues, and fostering strong client relationships.
Summary Generated by Built In
You turn customers into loyal fans. After the deal closes, you step in to make sure everything runs smoothly, questions get answered, and expectations are exceeded. You’re the steady hand that keeps clients feeling supported, informed, and confident they made the right choice. Hello Post-Sales Support Specialist! Join us.
The Post-Sales Support Specialist provides crucial assistance to customers after a sale, ensuring satisfaction by managing orders, providing technical support, resolving issues, and building relationships to foster loyalty. He/She is an expert user of highly innovative product. The Post-Sales Support Specialist diagnoses technical problems, implements solutions, documents solutions and user requests, and acts as a liaison between users and the technology team.
This product, HireMetrics, is an AI HR platform designed to give every qualified applicant an instant, fair interview while empowering HR teams with clear, explainable insights. It’s a revolutionary platform that enables faster hiring decisions, smarter teams, and strong growth.
Job Responsibilities
- Guide the order process from start to finish, ensuring accurate data and timely delivery
- Act as a main point of contact for post-purchase inquiries, troubleshooting, and resolving issues
- Work with sales, logistics, product development, and other internal departments to ensure smooth operations
- Build strong relationships with customers to enhance satisfaction and loyalty
- Managing customer accounts, updating CRM systems, and providing administrative assistance to the HireMetrics team
Job Requirements
- A Bachelor’s degree in Business Administration or a related field is preferred
- 3+ years of sales support experience is required; direct sales and/or sales enablement experience is a plus
- 1+ years of hospitality or call center experience is preferred
- Must have good team development and influencing skills
- Must be computer literate with proficiency using MS Office and web-based applications
- Exceptional time management, planning, organization, and problem-solving skills are required
- Excellent communication and interpersonal skills to build rapport with customers
- The ability to multitask, work in a fast-paced environment, and meet deadlines is required; time management skills with the ability to prioritize tasks and manage a large customer portfolio are required
Compensation: Salary, Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above.
https://www.youtube.com/c/valuetainment
Valuetainment is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Top Skills
MS Office
Web-Based Applications
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The Company
What We Do
Valuetainment is a part of the Patrick Bet-David family of companies. Along with Bet-David Consulting and Minnect, we are growing in the media, consulting, and production space.
Valuetainment hosts 15 channels with more than a billion YouTube views. We create short and long form content, host live events, and produce several podcasts (e.g., The PBD Podcast, The Unusual Suspects, The Biz Doc, Her Talk, Dangerous Conversations).
The future looks bright. Join us.
