POP UP: Seasonal Sales Associate

Seasonal POP UP  Associate – SKULLPANDA Pop-Up

Employment Duration: 9/29/2025- 1/1/2026

Location: Penn Square | Seasonal Role

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

As a Seasonal POP UP Associate at POP MART’s SKULLPANDA Pop-Up, you will play a key role in creating a vibrant, memorable customer experience. You’ll guide guests through the art exhibition, assist with jewelry and blind box sales, and support both event and in-store operations. This role blends retail, art storytelling, and customer engagement—perfect for someone who thrives in a fast-paced, creative environment.

Pop-Up & Event Support

• Assist with setup and breakdown of SKULLPANDA displays, exhibition elements, and event fixtures
• Provide exceptional customer service to shoppers and attendees, answering questions and sharing SKULLlPANDA’s artistic story
• Guide guests through the art exhibition, offering insights into SKULLPANDA’s design, inspiration, and POP MART’s brand culture
• Support event flow by monitoring activities, assisting with line management, and ensuring compliance with safety guidelines
• Collaborate with team members to maintain a clean, organized, and welcoming pop-up space

In-Store Sales & Customer Experience

• Greet customers warmly, engage in conversations, and identify shopping needs
• Act as a subject matter expert on POP MART’s characters, SKULLPANDA artistry, and jewelry product lines
• Drive sales of blind boxes, jewelry collections, MEGA figures, and exclusive accessories, delivering personalized recommendations to customers
• Confidently process customer transactions using POS systems while maintaining accuracy and speed
• Support stock management, including shipment deliveries, restocking, and visual merchandising to ensure attractive displays
• Maintain a clean, safe, and organized environment for both customers and team members

• High school diploma or equivalent; some college experience preferred
• 1+ year of customer service, retail, or event support experience strongly preferred
• Strong communication skills and a confident, customer-first mindset
• Ability to share brand stories, guide art experiences, and engage diverse audiences
• Flexible schedule availability (nights, weekends, holidays required)
• Comfortable lifting/moving product or equipment (up to 25 lbs)
• Bonus: Multilingual skills, knowledge of IP backgrounds and stories, or prior experience in jewelry, specialty sales or art exhibitions. 

POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

The requirements below are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. 

• Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)Ability to bend, kneel, reach, and climb ladders or step stools safely.
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelvesAble to work in a fast-paced environment that may require quick movements and multitasking.
• Ability to work in varying temperature conditions, including stockroom and receiving areasManual dexterity required to operate standard stockroom tools (e.g., box cutters)

• Opportunity to gain hands-on experience in art exhibition guidance, specialty retail, and event operations
• Competitive compensation 
• Networking opportunities within POP MART’s global brand community

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.