Platform Technology Lead

Job Description:

As a Platform Technology Lead, you will play a pivotal role in supporting the Underwriting domain and its associated platforms, ensuring the efficient operation, maintenance, and optimization of our SaaS Policy Administration platform as well as related underwriting systems. You will drive the service delivery of the technical vision and roadmap with a particular focus on supporting underwriting, owning technical performance and system accountability within the underwriting value stream, and taking a hands-on-keys approach to platform remediation and improvements. The Platform Technology Lead will collaborate closely with underwriting delivery teams, business groups, project managers, operational leads, and vendors to address frequent requests, incidents, and ensure seamless operation of our platform. Additionally, you will ensure the platform meets compliance standards and delivers exceptional end-user experiences for underwriting functions. The ideal candidate will have a strong background in service delivery and underwriting systems, demonstrate independence, excel at documentation, and serve as the primary support contact for the administration of our SaaS Policy Administration System and underwriting platforms. The successful candidate will possess a broad set of tactics for troubleshooting, issue triaging, and incident management specific to underwriting operations.

How you will make an impact:

• Platform Administration: Oversee the administration and day-to-day operation of a SaaS Policy Administration Systems supporting underwriting, ensuring the accuracy and efficiency of policy processing and related workflows.
• Supporting Systems: Manage and maintain various supporting systems, including but not limited to data fix support, business stakeholder management, and reporting systems.
• System Integration: Collaborate with teams responsible for other platforms, system integration, ensuring data flows smoothly between policy administration and supporting systems.
• Performance Optimization: Continuously monitor the performance of platform and supporting systems, identifying, and addressing bottlenecks and areas for improvement.
• Compliance and Regulatory Compliance: Ensure that platform and supporting systems adhere to industry regulations and compliance standards.
• Vendor Management: Manage relationships with system vendors, evaluating and selecting third-party solutions as needed.
• Security: Implement and maintain security measures to protect sensitive data (i.e. PHI & PII) within platform and supporting systems.
• Troubleshooting and Support: Lead support efforts to diagnose and resolve complex system issues, collaborating with support and operations teams.
• Documentation: Maintain comprehensive documentation of support models, processes, and standard operating procedures.
• Continuous Improvement: Drive initiatives to enhance platform and supporting system performance, reliability, and cost-efficiency.
   

The experience you will bring:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 8+ of experience in platform support & administration, with a focus on system administration of a SaaS Policy Admin System
• Experience supporting Underwriting related platforms
• Familiarity with the security software development lifecycle (SSDLC)
• Familiarity with IT infrastructure and systems, including cloud platforms (i.e. AWS Services)
• Familiarity with industry-specific compliance and regulatory requirements
• Experience dealing with PHI/PII data
• Excellent problem-solving and troubleshooting skills
• Service Management experience (i.e. Incident, Problem, Change & Release)
• Ability to support non-business hours for major incidents
• Advanced knowledge of Javascript, React and OpenL
• Advanced knowledge of ADO, JIRA, Gitlab, Jenkins and a CI/CD framework
• Familiarity with developing and using test automation frameworks or tools
• Familiarity with SRE framework and monitoring/observability platforms (e.g. Datadog, XMatters, Grafana, DyanTrace, Anypoint Insight, Splunk)
• Serve as an escalation point for tier 1 & 2 for complex support issues
• Experience in working in an Agile framework (i.e. SAFe Agile)
• Excellent project management and organizational skills
   

What will make you stand out:

• Experience with EIS policy administration systems software is a plus
• Proven experience influencing technical teams comprised of contractors and outsourced team members
• Knowledge of ITIL framework primarily in Service Transition and Service Operations
• You embrace the ambiguity and complexity associated with participating in a new business and new team structure
• Experience in the workforce (group) benefits and/or insurance and/or financial industries

You can be who you are.

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.