Platform Product Owner (E-Commerce)

At Maersk, we are on a mission to simplify E-Commerce and create a connected world. Our team, Maersk Ecommerce Team, is responsible for shaping the future of E-commerce logistics. Our portfolio includes game-changing products such as International Parcel, Domestic Parcel Spot, Returns, E-commerce Fulfilment Network and E-commerce as a Service . 

Job Responsibilities:

As a Platform Product Owner in E-commerce Logistics, your primary responsibilities will include:

• Managing Product Backlog: Own and manage the product backlog and product features to achieve the long-term product vision for customer-facing applications such as the CX portal, configurations, and tracking systems.

• Influence and Collaboration: Influence customers, vendors, external partners, and engineering team priorities. Collaborate with BPO and FPO functions to drive clarity and prioritize features effectively, much like the cross-functional teamwork seen at Amazon.

• Execution and Delivery: Work closely with customers, BPOs, FPOs, GPLs, and engineering to define and clarify features, prioritize the roadmap, and ensure customer satisfaction through effective feature delivery.

• Communication: Drive feature discussions with various stakeholders and write clear documents (e.g., functional specifications, business requirement documents) to support product development. Clear and concise communication.

• Impact and Evaluation: Develop and understand key KPIs and success measures for customer-facing products. Drive data-driven conversations to prioritize effectively and evaluate product success.

Additional Responsibilities:

• Collect and derive customer insights through qualitative and quantitative methods.

• Create value propositions that are desirable, viable, and feasible.

• Collaborate with cross-functional teams to develop product features.

• Prioritize and size requirements with an understanding of company strategy.

• Manage and improve the financial performance of in-market products.

• Drive product knowledge and discover improvement opportunities.

• Collaborate with other product teams on cross-product initiatives.

Your role will require:

• Agility and Innovation: Create agility through a focus on innovation and out-of-the-box thinking, particularly in developing customer-facing solution

• Customer Orientation: Make customer-oriented decisions that consider both short-term and long-term trade-offs, ensuring a superior customer experience through the CX portal and other applications. Customer obsession is key.

• Collaboration and Communication: Maintain clear, concise, and accurate communication to enable effective collaboration across teams, inspired by Meta's collaborative environment.

• Leadership: Manage your own and the team's time effectively, provide direction, and support talent development within the organization.

• Technical Proficiency: Evaluate engineering customer needs and emerging technologies to drive the development of advanced tracking and configuration solutions.

Qualifications:

• Education: MBA or Master’s degree in management, science, engineering preferred.

• Experience: Typically 2+ years of digital product management experience, with a focus on e-commerce logistics and customer-facing applications.

• Skills: Strong presentation and collaboration skills. Experience in facing customers and understanding their needs. Ability to understand and visualize key business processes and interfaces.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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