As a Senior Platform Engineer at Encora, your role is to lead efforts and ensure the reliability, availability, and performance of applications and platforms.
As a Senior Platform Engineer your role is to lead efforts and be responsible for both uplifting and maintaining our client’s evolving technology platforms, infrastructure, applications, and technology controls.
As a Senior Platform Engineer, the role will include both oversight for production operations of systems, as well as development/engineering of solutions to maximize system reliability & automation. You’ll work with a global team responsible for end-customer-facing, business-critical applications. You will partner with Infrastructure, SRE, and Development teams to identify issues and improve system reliability.
Your Responsibilities
- Coaching and mentoring fellow team members
- Handle deployments to AWS and Kubernetes platforms
- Provide support for the AWS and Kubernetes platforms, focusing on the customer-facing applications the team supports
- Manage mobile applications in the App and Play stores, including deployments
- Automate deployment processes and develop and refine infrastructure as code
- Work with a global team to ensure high availability and scalability within the platform
- Collaborate with SREs to resolve platform-related issues
- Use Splunk and similar tools to monitor and troubleshoot platform issues
- Handle content delivery by utilizing contentful templates
Qualifications
- Experience as a Site Reliability Engineer (SRE) and/or Platform Engineer
- Superb written and oral communication skills
- Extensive experience with observability and monitoring, especially with OpenTelemetry, Splunk, AppDynamics, and Datadog
- Experience with AWS, Kubernetes, and/or OpenShift
- Background in DevOps practices – Exposure to how pipelines are setup and how to debug issues if any error occurs as part of deployment
- Scripting experience with Python, Node.js, or TypeScript
- Good debugging skills to dig deep and figure out the root cause of the problem in quick turnaround time
- Experience with disaster recovery, business continuity planning, Linux, and shell scripting
- Possess a “Can Do” attitude, with a view to moving the business forward
- Demonstrated skill and passion for operational excellence and solution delivery
- Experience in applying compliance requirements, industry best practices, and external knowledge
Preferred Qualifications
- A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field
- Consulting experience
- Deep background working in an Agile methodology
- Knowledge of cloud-native application architecture design patterns
- Proven ability to assist in leading small to medium-sized teams
- ITIL Foundation certification
- AWS, Azure, or GCP certifications
Skills Required
- Experience as a Site Reliability Engineer (SRE) and/or Platform Engineer
- Extensive experience with observability and monitoring
- Experience with AWS, Kubernetes, and/or OpenShift
- Scripting experience with Python, Node.js, or TypeScript
- Good debugging skills
- Experience with disaster recovery and business continuity planning
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
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