Planning and Availability Specialist

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you.

We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

Ready for a challenge? As an Operations Planning Specialist, you will ensure predictable and executable staffing plans across Belgium through data-driven decision-making. Operating from our Belgium Scoober office, you will lead availability and workforce management to align courier supply with demand trends. Collaborating closely with Planning and Operations teams, you will deliver optimized resource schedules while caring for team configurations to mitigate operational risks and maintain a competitive advantage.

Location: Belgium Scoober Office (Standard Hybrid Policy)

• Own weekly availability management to ensure courier placement is demand-aligned, contract-compliant, and embedded into planning cycles.

• Lead holiday management quality analysis to strategically steer time-off configurations in line with broader business needs.

• Monitor shift cancellations and open-shift acceptance trends to ensure short-term predictability through proactive re-forecasting.

• Coordinate scheduling for newly onboarded couriers to align their first shifts with contractual hours and fleet targets.

• Maintain and adjust fixed shift configurations to ensure long-term scheduling remains synchronized with evolving demand trends.

• Analyze peak-period staffing levels to provide data-driven support and execute shift extension management during high-volume windows.

• Monitor fleet configuration adherence to act as the primary operational link, feeding field learnings back into core planning.

• Relevant degree or equivalent qualification in Engineering, Statistics, Economics, Business, or a related field.

• Proven experience in operational planning, workforce management, demand coordination, or supply chain planning environments.

• Strong analytical skills with the ability to interpret operational trends in order volume, availability, and staffing levels.

• Technical proficiency working with workforce planning tools and data platforms such as Excel or Tableau.

• High attention to detail combined with a structured, proactive mindset to mitigate execution risks.

• Highly developed communication and stakeholder management skills to partner effectively across matrix teams.

• Resilience and adaptability to operate successfully in a fast-paced logistics environment with frequent changes.

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
 

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
 

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
 

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
 

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
 

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.