Join us as a Performance & Business Management Lead
- We’re looking for a dynamic and strategic Performance & Business Management Lead to support our Tech Platforms team in Retail Banking
- In this global role, you’ll be responsible for ensuring the successful delivery of technology milestones, driving operational excellence, and aligning business and technology goals across a global domain
- Take on a high-impact leadership role, and utilise a blend of strategic thinking, operational rigor, and people leadership as you oversee end-to-end performance management, capability development, financial stewardship, and transformation programme execution
- We're offering this role at director level
As a Performance & Business Management Lead, you'll be ensuring the timely and high-quality delivery of technology solutions across Physical Channels. This will include overseeing day-to-day operations, and ensuring the stability, resilience, and performance of tech platforms.
As well as leading financial planning, budgeting, and cost optimisation initiatives, you’ll be driving continuous improvement through data-driven insights and performance reviews. You’ll also be collaborating with engineering, product, and business teams to align delivery with strategic goals.
Your responsibilities will include:
- Defining and tracking key performance indicators and objectives and key results for both tech and business outcomes
- Building and nurturing high-performing teams through coaching, mentoring, and capability uplift
- Fostering a culture of innovation, accountability, and continuous learning
- Partnering with HR and Learning & Development to design and implement talent development strategies
- Leading cross-functional transformation programmes with clear governance, milestones, and outcomes
- Managing risks, dependencies, and stakeholder communications across global teams
- Ensuring alignment with enterprise architecture, compliance, risk and regulatory standards
We're looking for someone with at least 15 years of experience of working in a technology or business management role, preferably in a large-scale global organisation. You'll additionally need a track record in tech delivery, financial management, and transformation leadership.
Ideally, you’ll have experience of working in a matrixed, global environment, as well as a familiarity with cloud platforms, DevOps, and digital transformation, and proficiency in performance dashboards and reporting tools.
We'll also look to you to demonstrate:
- Retail banking experience, including physical channels such as branches, ATMs and contact centres, and ideally of their tech ecosystems
- Experience with Agile, OKRs, and modern programme management practices
- A bachelor’s or master’s degree in Technology, Business Administration, or a related field
- Excellent experience of working on multiple business initiatives
- Strong problem-solving and analytical skills and the ability to use information to develop creative solutions that bring tangible value
- Exceptional stakeholder management and communication skills
Hours
45Job Posting Closing Date:
17/11/2025Top Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
