Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To complement our rapid growth, we are actively looking for a talented People Partner to oversee HR initiatives as they relate to department goals and performance in Philippines.
As a regional People Partner, you’ll be a crucial component of our HR team. You will form effective relationships across the organization as you guide management decisions, serve as an employee champion, and strategically anticipate, analyze and respond to HR-related matters. If you’re an experienced People Partner excited to join a fast-growing company and make a significant impact, this is the job for you!
Responsibilities:
- Partner with regional business leaders and guide talent management and employee retention initiatives
- Employee Relations: Act as a point of contact for employees, addressing inquiries and concerns with empathy and confidentiality. Support conflict resolution and promote a positive workplace culture.
- Onboarding and Offboarding: Facilitate the onboarding process for new hires, ensuring a smooth transition and integration into the company. Manage the offboarding process, conducting exit interviews and providing feedback to improve employee retention.
- Data and Reporting: Analyze HR data and trends to identify issues, provide actionable insights, and inform decision-making. Own reporting cadence for metrics such as attrition, headcount, and engagement.
- Talent Acquisition Support: Partner with the Talent Acquisition team on strategic hiring needs and workforce planning.
- People Projects: Contribute to HR projects and initiatives aimed at improving processes and enhancing the overall HR function.
- Provide expert insight into people and organizational issues.
- Support any immigration queries in partnership with TA and People team, ensure excellent planning and implementation of key HR initiatives and programs
Requirements:
- 5+ years’ People teams experience in a related role
- Ability to manage multiple initiatives and responsibilities in parallel
- Strong collaborator - Ability to collaborate and operate in a "one team" environment across all levels of the organization
- Partnering and influence - Present solutions in ways that are heard, understood and supported
- Communicate with clarity, conviction and confidence across regions/cultures, including upward when necessary
- Personal credibility - Consistently offer quality advice, counsel and insight
- Ability to build and maximize relationships, build trust, communicate effectively is required to analyze HR issues and provide information, direction and advice as described
- Good analytical skills, problem solving and decision-making skills are required to provide support as described
- Excellent planning, time management, prioritization, and organizational skills.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
