Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Core Responsibilities:
Process employee lifecycle transactions in the HRIS (UKG), including hires, terminations, promotions, and other job changes.
Maintain accurate and up-to-date employee records, ensuring data integrity and compliance.
Respond to and resolve employee inquiries submitted through the case management system (Freshservice) in a timely and professional manner.
Support HR compliance and governance by assisting in regular internal and external HR audits, ensuring data and documentation accuracy.
Partner with HR, benefits, and payroll teams to ensure accurate and timely data transfer for payroll processing.
Collaborate with the payroll team to address compensation-related changes and ensure compliance with local laws.
Maintain employee knowledge content for our India region.
Work with the Immigration team to assist with immigration processes.
Benefits and Leave Administration:
Act as the main point of contact for employees on benefits-related inquiries.
Ensure compliance with local laws and complete necessary regulatory benefits-related filings.
Manage benefit administrative tasks such as new hire enrollment and dependent changes, as well as required vendor and regulatory reporting.
Administer and track leave requests in compliance with India-specific policies and regulations, including statutory entitlements.
Advise employees on leave options and entitlements, ensuring seamless coordination for return-to-work processes.
Provide additional benefit administration tasks as defined.
General Responsibilities:
Conduct periodic audits to ensure compliance with local labor laws and company policies.
Proactively identify process improvement opportunities to enhance efficiency and accuracy in HR operations.
Prepare reports and analytics related to HR data for leadership review.
Provide system training to employees and managers as needed.
Qualifications:
3–5 years of HR operations experience specific to India.
Strong understanding of Indian labor laws (Shops and Establishments Acts, DPDP Act).
Experience with HRIS (UKG preferred) and case management (Freshservice).
Excellent organizational, compliance, and communication skills.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
