We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
In just three years, we’ve partnered with over 3,000 brokers and enrolled over 60,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91, a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.
It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 40 to 60 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.
Join us: we’re always on the lookout for sharp, talented, empathetic teammates.
Summary
Spark is hiring a People Operations Lead responsible for managing and enhancing all aspects of the employee lifecycle, from recruitment to offboarding. This role requires a deep understanding of HR policies and procedures and the ability to propose creative solutions to complex problems. The People Operations Lead will work independently, requiring limited guidance on new assignments, and collaborate effectively with colleagues to ensure a positive and productive work environment. They will also play a key role in employee engagement, benefits administration, performance management, and compliance with labor laws. The ideal candidate has a strong background in HR operations, excellent organizational skills, and a passion for fostering a positive workplace culture.
Key Responsibilities
- Serve as a strategic partner to the Director of People, providing insights and recommendations on organizational design, talent management, and workforce planning.
- Lead processes to enhance employee engagement, retention, and performance.
Skills Knowledge and Expertise
- 5+ years of progressive HR experience and/or People Operations
- Exceptional change management, problem-solving, and collaboration skillset
- Strong knowledge of HR best practices, employment law, and regulatory requirements.
- Demonstrated experience in strategic planning and execution of HR initiatives.
- Excellent interpersonal and communication skills, with the ability to build relationships at all levels of the organization.
- Proven ability to manage multiple priorities and projects in a dynamic, fast-paced environment.
- Proficiency in HRIS systems and HR analytics.
- High value of integrity
- Familiarity with these Systems:
- Sequoia
- Airtable
- Radford Compensation
- Greenhouse
- Lattice
- Experience in a fast-paced, high-growth environment.
- Ability to navigate ambiguous situations and pivot when applicable.
Compensation
Base Salary
$115,000—$135,000 USD
What We Do
Spark partners with local independent agents to deliver clients a concierge experience for addressing all their retirement needs. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
Why Work With Us
In just three years, we’ve partnered with over 3,000 brokers and enrolled over 60,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91, a client retention rate of 93%, and we’ve helped brokers grow on average >100%.
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Spark Advisors Offices
Remote Workspace
Employees work remotely.
