Payments Product Senior Associate, Content Management

Job Description
Are you are a strategic thinker and passionate about delivering solutions to clients? You have found the right team.
As a Content Manager within the Commercial Banking Sales division of our Commercial and Investment Bank, you will play a crucial role in ensuring the accuracy and compliance of product sales materials, proposals, and various content across multiple platforms. Your efforts will contribute to generating new revenue and retaining existing clients. You will oversee administrative functions within the team's Workfront system, manage project details for content review cycles, upload new or updated content to various content management systems, and handle the team's mailbox. You will independently manage content projects from inception to completion, ensuring content is validated for accuracy, compliance, and proper positioning within our content management system.
Job responsibilities

• Collaborate with subject matter experts to manage and enhance standard content for client-facing documents, including RFPs and product sales materials, across multiple content management systems

• Oversee content review cycles to ensure regular updates and maintain content accuracy

• Handle ad hoc updates and corrections to content as needed

• Make independent decisions guided by established policies and practices

• Demonstrate advanced knowledge of assigned products and a broad understanding of all treasury services products and processes

• Work closely with subject matter experts to create and manage content effectively

Required qualifications, capabilities and skills

• 3+ years of experience in sales, implementation, or support of treasury management or commercial card services, or equivalent experience in technical, business, or proposal writing, in banking/treasury services products. A college degree (BA or BS) is required

• Proven experience in content management.

• Excellent business writing, communication, grammar, interpersonal, and organizational skills.

• Ability to coordinate work across multiple product teams and partners to drive progress.

• Strong ability to interact, influence, and communicate effectively at all organizational levels.

• Proficiency in Microsoft Word and PowerPoint at an intermediate to advanced level.

• High level of independence, energy, and integrity, with respect for diverse opinions and styles, and accountability.

Preferred qualifications, capabilities and skills

• Understanding of Workfront administration and reporting features.

• Project management skills are a plus.

• In-depth knowledge of treasury services or commercial card products and services.

• Experience with Adobe Experience Manager.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.