Partner Communications Manager (Global)

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Since being founded in Helsinki, Finland, in 2014, Wolt has grown into a global company with over 12,000 team members across 27 countries. We partner with over 260,000 courier partners worldwide, helping people achieve their goals by earning what they need, when they need it, and on their own terms. Wolt’s courier model offers a valuable addition to the labor market while bringing joy and simplicity to the neighborhoods of the world.

As we navigate the complex dynamics of public perception and regulatory challenges, we are looking for a skilled and proactive Partner Communications Manager to join our communications team, reporting to the Global Head of Partner Comms in Helsinki. This role will be an integral part of the global Partner Communications team and central to shaping the public narrative about couriers and platform work. We’re seeking a motivated and creative thinker who understands societal and political dynamics, can execute beyond press releases, and thinks digital first.

Responsibilities

• Develop and execute communications and public affairs strategies, ensuring alignment between Wolt’s public policy objectives and external messaging—from strategy to hands-on execution and reporting.

• Diversify the channels that Wolt communicates on; execute visual and simple communications campaigns on social media and other channels.

• Shape how Wolt and our courier model are perceived in public discussions on traditional and social media.

• Collaborate with the public policy team to support public policy campaigns. For example, amplifying reports and research findings in engaging and creative ways, ensuring they resonate with the public, media, and policymakers.

• Create practical guidance, playbooks, and best practices to empower global, regional, and local teams to manage communications activities on courier topics independently.

• Provide media training, talking points, and strategic support to executives and local teams to act as spokespersons.

• Monitor public perception and media coverage, making necessary adjustments to align with public discussions and policy goals. 

• Work closely with Legal, Operations, Product, Marketing, and other internal teams to ensure an integrated approach to communications.

Qualifications

Our Humble Expectations

• 5+ years of experience in media relations, public affairs, strategic communications, or policy communications, ideally within the platform economy or tech sector.

• Proven ability to build relationships with diverse stakeholders and drive projects independently while managing multiple priorities.

• Excellent writing skills in English, with the ability to adjust the tone for different audiences and simplify complex topics. 

• Experience in social media engagement, with a digital-first mindset to shape public discussions and inform policymakers.

You Will Thrive in This Role If You…

• Are a proactive problem solver, adaptable to a fast-paced environment, and quick to adjust plans.

• Understand societal sensitivities and can manage high-stakes, sensitive topics with empathy and precision.

• Are a creative thinker who goes beyond traditional PR and PA strategies and thinks digital first.

• Collaborate effectively across teams and manage multiple stakeholders with ease.

• Take ownership of your work, delivering results independently while empowering others with tools and guidance.

• Familiarity with regulatory issues and a strong track record of supporting policy-driven campaigns.

• Strong attention to detail and high standards for your own work and that of others.

• Willingness to occasionally travel and join calls outside business hours due to the global nature of the role and our partnership with DoorDash that we joined forces with in 2022.

What You’ll Get by Joining Us

• The opportunity to play a key role in shaping the public narrative about couriers and influencing global discussions around platform work.

• A chance to be part of a high-growth tech company that’s expanding its global footprint.

• A collaborative culture with opportunities for growth and development.

• A competitive salary and eligibility for an equity plan.

• A flexible working environment, with the option to be based in a selection of our European locations.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
What you’ll get by joining us

• Opportunity to be part of building something exceptional, in an international environment
• Lots of learning and growth in a globally scaling tech company
• Along with a competitive salary and benefits, you will also be eligible for our stock option plan