PA to Chief Customer Officer

At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We are proud to be authentic, different and pioneers. We are driven by a desire to solve real problems and improve everyday lives with intuitive solutions that do more, but use less. Family owned, we are not restricted by conventional thinking; we explore, discover and learn for ourselves. Never satisfied, we believe everything can always be made better.

We’re looking to connect with Personal Assistants to support our Chief Customer Officer.

As a personal assistant you will be responsible for managing the executive's schedule, organizing meetings, and handling correspondence to ensure smooth daily operations. You will coordinate travel arrangements, prepare important documents, and act as a liaison between the executive and other stakeholders. Additionally, you will assist with personal tasks, maintain confidentiality, and solve problems to support the executive's efficiency and productivity. 

Diary Management and Organisation 

• Proactively organises and manages complex Outlook diary  

• Schedule interviews and act as sounding board for Executive 

• Understand director’s priorities and make appropriate decisions on accepting, prioritising and delegating meeting requests. Monitor acceptances and declines 

• Plan ahead in order to anticipate busy periods and changing priorities and be able to react to the changing nature of meetings on a day to day basis 

• Ability to work ad-hoc hours in order to provide support when the Director is travelling in different time zones.

Correspondence 

• Manage a high-volume email inbox by prioritising, responding, and taking appropriate action 

• Manage and respond to straightforward correspondence and produce draft replies for more complex issues 

• Provide comprehensive pre-meeting briefings, research and documentation, enabling the Director to make well-informed decisions during critical meetings. 

Team Co-ordination 

• Manage community access for secure SharePoint, MS Teams and Teamcenter pages 

• Support with Directors immediate team travel logistics 

• Support with team and executive events such as off-sites, project celebrations, and significant anniversaries 

• Assemble monthly Board report 

Meetings and Logistics 

• Co-ordinate all internal and external meetings for director - including booking internal and external venues, facilities, hotels, refreshments etc. liaising with external parties as appropriate 

• Manage the agenda for director’s leadership meeting, follow up action points from direct report meetings and director’s 1:1’s 

• Manage and coordinate regular and complex travel itineraries for director and leadership team including planning, accommodation, visa requirements and travel expenses  

Information and Reporting 

• Management information reporting and analysis and creation of reports for the business function where needed 

• Prepare materials and information for projects and meetings where required by director 

• Coordinate inputs from leadership team as required for reports and projects 

• Track any escalations that require attention or resolution from the Director

Professional Standards 

• Write communications in the correct tone and on brand for appropriate audiences (internal and external), whilst including relevant stakeholders 

• Handle highly sensitive information and maintain the highest level of confidentiality and discretion in all interactions and tasks. 

• Proficient in Microsoft Outlook, PowerPoint, Word, Excel, OneNote, and MS Teams 

• Experience as a PA or Administrator able to work in a dynamic and fast-moving organisation  

• Exceptional organisational and planning skills with a ‘can-do’ attitude 

• Ability to communicate at all levels of the business, flexing style as appropriate 

• Professional, discreet and loyal 

• Ability to work as part of a team and be approachable 

• Able to adapt to the changing needs of the director and able to react quickly to urgent priorities 

• Strong communication skills, both verbal and written 

• Confidence in decision making and prioritisation of tasks  

• Experience of managing a demanding diary and inbox 

• Confident self-starter, able to work proactively, think ahead and multi-task in a fast-moving environment 

• Ability to demonstrate initiative and to suggest improvements to processes 

• Sensitive and diplomatic management of multiple and high-level stakeholders with a high level of confidentiality  

• Excellent attention to detail 

• Adaptable/flexible – able to multitask 

• Diligent/conscientious 

  
Desirable: 

• Experience of working with global teams  

• Experience working for senior leader 

• Project management experience 

• Analytical skills 

At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most

Working policy

At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.