Outbound Supervisor

Posted 2 Days Ago
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Grand Rapids, MI
Mid level
Other
The Role
The Outbound Supervisor oversees outbound logistics operations, manages warehouse staff, coordinates shipping activities, and optimizes order fulfillment processes. Responsibilities include supervising the packing and shipping, monitoring inventory, conducting quality checks, and preparing reports on outbound operations.
Summary Generated by Built In

COMPANY SUMMARY

HexArmor® is a leader in developing some of the most advanced PPE solutions for your hands, eyes, and body. At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked together with our customers to deliver innovative and effective PPE solutions to keep workers safe, and we have done so, breaking new ground in cut, puncture, needle, and abrasion resistance, all without sacrificing dexterity.

JOB SUMMARY

The Outbound Supervisor is responsible for overseeing the outbound logistics operations, ensuring efficient and accurate order fulfillment. This role involves managing a team of warehouse staff, coordinating shipping activities, and optimizing processes to meet customer delivery expectations.

RESPONSIBILITIES

  • Supervise, train, and mentor outbound warehouse staff, ensuring operations commitment to ship 98% of orders within SLA and 99.7% of orders out with zero quality issues.
  • Oversee the picking, packing, and shipping processes to ensure timely and accurate order fulfillment.
  • Analyze workflow processes and implement improvements to enhance efficiency and reduce errors.
  • Monitor inventory levels and coordinate with the inventory team to ensure stock availability for outbound orders.
  • Prepares bills of lading; checks items to be shipped against work orders to ascertain that quantities, destination, and routing are correct.
  • Conduct regular quality checks on outgoing shipments to ensure compliance with company standards and customer requirements.
  • Ensure that all transactions are recorded in warehouse management software (LISA).
  • Manage shipping schedules, liaising with carriers and vendors to ensure timely and cost-effective transportation.
  • Promote and enforce safety protocols and procedures in the outbound area to maintain a safe work environment.
  • Prepare and maintain reports on outbound operations, including productivity metrics, shipping accuracy, and team performance.
  • Work closely with other departments, including inbound receiving, customer service, and sales, to resolve issues and improve overall operations.

QUALIFICATIONS

  • High school diploma or equivalent; degree in logistics, business, or related field preferred.
  • 3-5 years of experience in warehouse operations, with 1+ year(s) in a supervisory role, preferred.
  • Proficient in warehouse management systems and Microsoft Office Suite; knowledge of shipping software is a plus.
  • Strong leadership abilities with experience in team development and performance management.
  • Excellent verbal and written communication skills, with the ability to interact effectively with diverse teams.
  • Bilingual (Spanish), preferred.
  • Strong analytical and problem-solving skills, with the ability to make decisions quickly and effectively.


** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen.

The Company
HQ: Grand Rapids, MI
172 Employees
On-site Workplace

What We Do


HexArmor® is an industry-leading manufacturer of high-performance personal protective equipment (PPE). Our mission has always been the same: to be the trusted advisors for your safety program. From the beginning, we set out to create the safest, highest quality products on the market. Our technologies have broken new ground in cut, puncture, needle, impact and abrasion resistance. HexArmor® products deliver the highest possible levels of protection, without sacrificing comfort and dexterity.

At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we've worked hand in hand with our customers to deliver innovative and effective PPE solutions to keep their workers safe.

Like the industry-leading companies we work with, we’re committed to continuous improvement and the highest standards of safety excellence. Every worker should be able to go home at night in the same condition that he or she went to work. Our mission is to provide the products that help make this a reality, for every worker, everywhere.

We work with some of the largest companies in the world to build comprehensive safety programs that reduce injury rates and create a safer, more productive work environment. HexArmor® has helped global enterprises eliminate hand injuries while also lowering the overall cost of PPE ownership during normal operations as well as turnarounds.

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