Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Job Summary
Proactively Performs Network Fulfilment activities. Highlights issues and drives resolution when required.
Responsibilities
Network Fulfilment
Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)
Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets
Problem Solving/Assessment
Applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
Assists in identifying process gaps and issues
Dynamic forward thinking to ensure customers are not impacted by process/technical failures
Release Management
Documents business requirements
Supports in developing cross-functional BRDs
Coordinates with stakeholders to analyze, define and document business processes within and across functional areas
Assist in performing user acceptance testing (UAT)
Reports back to the track lead on testing progress
Aids in updating process and procedural documentation
Assists with post deployment analysis
Project Management
Supports project plans and resources, tracking timelines and ensuring status updates are periodically communicated
May help identify risks and issues
Reporting and Metrics
Supports status reporting providing periodic project updates, communicating identified risks, issues and concerns
Performs ad-hoc reporting
CSI
Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
Updates CSI and Issues logs ensuring the relevant detail is provided
Qualifications
Bachelors Degree Or Equivalent Experience
1-2 years' experience required
CompTIA A+ / Network+
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Top Skills
What We Do
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
