Order Management Specialist
The Top Line
Here’s the deal. We’re all about helping researchers break free from tools that just don’t cut it. Unleashing problem-tackling solutions that make a huge difference in the real science they do every day. That’s our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything.
The Job
The Order Management Specialist will be a partner to our customers in making sure their orders receive timely attention and care with a North America and Europe focus. This role works closely with the Revenue team, Sales, Support and Operations teams to ensure orders are processed accurately and efficiently and that we have a seamless and efficient quote-to-cash process. As scaling and automation are a large focus, this person will work closely with their manager and cross-functional departments to help drive process & systems enhancements. This position can be fully remote, hybrid, or in-person.
Responsibilities
- Ensure orders are processed in a timely, efficient, and accurate manner with a strong focus on month-end and quarter-end deadlines
- Interface with customers to address order related inquiries such as availability of product, pricing, and fulfilment timing
- Collaborate with sales, supply chain and customer support teams to resolve complex order issues such as tax, tariffs, order terms and status, parts availability, and purchase order terms
- Prepare quotes for internal and external customers for service, parts, and consumables
- Collaborate with accounting on entering orders that assist in proper invoicing
- Gather, review, and organize all documentation related to orders
- Provide support to sales organization in terms of data requests for customers and order information
- Ensure accuracy of transactions to maintain reliability in financial reporting
- Develop and document process improvement solutions to achieve company objectives
Qualifications
- 3+ years of experience in order management, sales operations, or customer service in a Life Science Tools or Capital Equipment company
- Experience with ERP system – NetSuite, Salesforce and MS Office preferred
- Strong interpersonal, organizational, communication, and customer services skills
- Familiarity with sales contract language and terminology
- Ability to solve practical problems and deal with changing variables in uncertain situations
- Ability to operate in a fast-paced environment with moderate supervision
- Bachelor's degree preferred
Compensation
The US base salary range for this full-time position is $80,000 – $90,000. This salary range is an estimate, and the actual base salary may vary based on the Company’s compensation practices. This role is also eligible for our annual bonus program and comprehensive health and retirement benefit programs.
Skills Required
- 3+ years of experience in order management, sales operations, or customer service in a Life Science Tools or Capital Equipment company
- Experience with ERP system - NetSuite, Salesforce and MS Office
- Strong interpersonal, organizational, communication, and customer services skills
- Familiarity with sales contract language and terminology
- Ability to solve practical problems and deal with changing variables in uncertain situations
- Ability to operate in a fast-paced environment with moderate supervision
- Bachelor's degree
What We Do
Here’s the deal. We’re all about helping biologics and gene therapy researchers break free from tools that just don’t cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That’s our mantra, our promise and we own it. We are located in Pleasanton, CA and can be found online at www.unchainedlabs.com.
