Order Management Specialist - IT

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet: Elite VIP Program – one of only 2 in the UK
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

Providing support to the Sales team with in services and product opportunities. Being a good communicator, relationship builder, confident, exhibit excellent administrative skills, have good attention to detail along with a “can do” attitude, to best support Sales, our customers and our Finance Team.

Key Responsibilities:

• Managing daily the sales teams’ requests and issues.
• Working with our suppliers to obtain pricing for an array of hardware, software & services
• Working with our vendors to negotiate discount levels and utilising available vendor programmes
• Processing orders on internal systems
• Liaising with customers, providing quotations and order updates.
• Providing administrative support as and when required and acting as the office point of contact for the team
• Request quotes from supplier and distribution
• Chasing order placement, and providing progress updates Sales Forecast/CRM
• Responsible for obtaining weekly updates from the Sales Team to ensure all opportunities are updated and correct in the internal forecasting tool
• Converting opportunities to “won” as orders received
• Cloning renewal opportunities
• Taking an active role to ensure the company meets forecasted product targets 
• Various other duties to include; Escalate pricing as required, Creating customer quotes, Raising purchase orders, Chasing order placement, Liaise with suppliers to update on orders, Coordinate shipping, Trigger billing

Key Skills and Experience

• Must possess strong administrative skills
• Accurate keying / data input skills
• Proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM is highly desirable
• Excellent communication skills both oral and written
• High level of accuracy and attention to detail
• Dynamics365 and Salesforce experience desirable

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us, and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
 
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

 We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.