Meeting your future team:

• The IT Enterprise Applications Team supports Collibra’s Zendesk ecosystem for cross-functional sales and business operations teams to resolve help requests and change requests for Zendesk related systems integrations. 
• You will serve as an escalation point for internal stakeholders and will ensure successful resolution of issues. 

Business Systems Analyst's at Collibra are responsible for:

• Serve as the Zendesk subject matter expert including administering, configuring and maintaining Zendesk and other integrated technologies that drive efficiencies across Collibra’s customer support team
• Own and triage internal Help Request tickets related to our Zendesk instance as well as related third-party applications.
• Identify operational opportunities and implement continuous improvements across our internal and customer facing Zendesk workflows
• Manage user provisioning and validate system access, permissions within Zendesk 
• Own Sandbox of Change Request releases for Zendesk

You Have:

• 2+ years supporting Zendesk and experience with out-of-the-box integrations like Salesforce, Jira, Slack, etc.
• Background in Customer Success Operations, Sales Operations, and/or IT Business Analyst roles. 
• Familiarity with the software development life cycle.
• Experience building Triggers, Automations, SLAs, schedules, macros in Zendesk preferred.
• Zendesk Administrator Certified Preferred

You Are:

• Have a strong work ethic with daily commitment to high-quality results and delivery excellence. 
• Able to work both independently and as a collaborative partner to define Zendesk strategy and best practices with cross-functional leaders and teams.
• Able to “see the big picture” across Zendesk architecture, systems, data, and roles and how that ties to goals and priorities of Customer Success. 
• Excited to design and build new technologies and be a driver of change in a fast-growing company.
• Comfortable facilitating structured meetings, presenting options, driving decisions, and promoting change.  
• Outstanding communication skills (verbal and written) and ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences.

Reporting to Collibra’s Manager, Business Systems Measuring Success:

• Within your first month, you will understand Collibra’s Zendesk deployment, team structure, initiatives, and change requests.
• Within your third month, you will partner with Collibra’s Customer Success stakeholders to collect requirements around architecting and building Zendesk automations and integrations in collaboration with Manager, Business Systems.
• Within your sixth month, you will have delivered and iterated on your design for Zendesk automation including requirements gathering, development, UAT, and post-go live support.

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

• {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
• {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
• {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
• {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
• {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
• {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.

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