Ylopo Coach at Ylopo

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The Ylopo Coach is a pillar of the Ylopo Training Team; Ylopo Coach should be an active Realtor and Ylopo user, pulling from that experience to coach Ylopo clients to success on the platform. Areas of focus should include navigating the Ylopo platform, creating sustainable daily workflows, and using Ylopo with the clients' CRM.
The Ylopo Coach will support clients in all phases of the client lifecycle, from in setup to seasoned users. Internally, the Ylopo Coach will work closely with the Client Success department and will provide support through coach-the-coaches and train-the-trainers sessions.
Coaching will be the primary focus of this role; however, fundamental understanding of Ylopo systems and the CRM at hand is critical for client success. As such, conducting systems training will be required in some instances.
Trainings/Coachings will be conducted in various settings, including 1:1, team-based, train-the-trainer, and group webinars. Office hours will also be a vital component of this role. Trainings and meetings should be interactive and conducted over Zoom video with clients and internal team members.
Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization.
Most importantly, we're looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.
  • Active, licensed Realtor®
  • Ylopo user of at least 1 year
  • Professional manner
  • Consistent work habits and strong work ethic
  • Strong presentation and facilitation skills
  • Experience with Real Estate coaching
  • Strong organizational skills and attention to detail
  • Ability to multitask, and work independently toward deadlines
  • Strong written and verbal communication skills, ability to work well in a small group setting
  • Positive demeanor, trustworthy character
  • Ability to take the initiative and see projects and tasks through to completion
  • Ability to understand and convey detailed information about our services and systems

  • The primary responsibility of this role is to provide a high quality training experience to Ylopo clients
  • Perform training in individual and team settings for clients
  • Lead coaching calls with clients
  • Conduct group training sessions via webinar on a regular basis
  • Host client office hours
  • Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support
  • Develop great client relationships to keep clients excited about working with Ylopo
  • Speak confidently and professionally with clients
  • Serve as subject matter expert for Ylopo process and workflows
  • Learn the ins and outs of Ylopo product
  • Collaborate with client success, sales, billing, marketing, product, and technical teams on special projects/phone outreach campaigns as needed
  • Serve as a mentor toTraining Team members

Specific Tasks:
  • Conduct 1:1 or team training sessions for clients
  • Conduct 1:1 coaching sessions with clients
  • Host office hours for clients
  • Host regular group training webinars
  • Handle escalated client calls with a training/coaching component
  • Join retention calls as needed
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail
    • ZoomInfoLead Gen

An Insider's view of Ylopo

How would you describe the company’s work-life balance?

Work-life balance to me means being able to manage working a full-time job and going to school full-time while still having time for my friends, family, and hobbies, and Ylopo exemplified this perfectly. The collaboration here between departments is impeccable! Not to mention the fun activities that the company provides to its employees.


Marketing Operations Coordinator

What does your typical day look like?

My day starts by checking in with the team through stand-ups. The meetings truly feel like a discussion as we work collaboratively to improve our systems and workflow. Throughout the day, I finish tasks that’s been assigned in sprints. There is a lot of ownership from the engineers that teaches me that it’s not about just getting the job done.


Software Engineer

What makes someone successful on your team?

Successful CSMs are passionate about Ylopo and are dedicated to our client’s success. They are relationship builders, reliable, confident, and have excellent follow through skills. They love learning new things every day and they value their relationships with their colleagues. At Ylopo we love to collaborate often and have each others back.


Manager of Account Management

What kinds of technical challenges do you and your team face?

The integration of new tools into existing legacy technology is challenging for any team. Being part of the process has been fun and rewarding as we adopt new tools into our existing workflows while enhancing engineering and product teams productivity.


Senior SDET

What are Ylopo Perks + Benefits

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity manifesto
Hiring Practices that Promote Diversity
We have implemented hiring process and practices that helps us remove hiring bias as well as identify transferable soft skills.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Performance Bonus
Some roles will offer an additional bonus based on performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We offer a flexible environment that allows you dress comfortably.
Company Outings
Stocked Kitchen
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Customized development tracks

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