Workplace Soft Services Leader

| Cincinnati, OH
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About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Specific Duties:

You will be responsible for carrying out the following duties specific to your Position:

  • Vendor management to deliver required services outlined in the contract with the client.
  • Deliver consistent communication with the client, vendors, site managers and management.
  • Liaison for customer requests/resolution of customer issues.
  • Work with vendors to manage and execute in line with responsibilities outlined in the contract with the individual vendors.
  • Monthly cleaning/custodial and dining audit reporting.
  • Attend all site level recurring cleaning/custodial and dining meetings.
  • Partner with vendors and Workplace Experience Management to develop cost savings.
  • Develops an understanding of and sound working relationships with key representatives of the client and all key suppliers/service providers to the site.
  • Conduct on site audits to identify potential issues. Once issues are identified, responsible for planning and executing corrective action utilizing JLL and vendors employees.
  • Ensure seamless customer service and support is provided by Workplace Operations.
  • Coordinate with Workplace Experience Leadership and Site Project Management as needed to own/manage cleaning/custodial and dining projects.
  • Work with other groups to solve problems and improve processes.
  • Assist in preparation of related data and reports for presentation to the client.
  • Be familiar with and operate to the Scope of Work as defined in the JLL/client agreement.
  • Responsible for reports, plans and spreadsheets required to support the internal processes of the organization.
  • Other duties as assigned.


Knowledge, Skills and Abilities

  • Position requires development and use of a fine-tuned sense of when and the knowledge of how to keep management appropriately informed. Requires quick thinking, good judgment and expertise not covered by established procedures and independent, self-initiated action.
  • This position has multiple priorities and frequently multiple customers as well as a demanding workload. He/she must be able to identify priorities and complete with little or no supervision.
  • Superior customer service skills, and ability to always maintain professionalism under stressful situations.
  • Excellent administrative, organizational, and problem-solving skills.
  • Ability to work independently with little supervision and effectively deal with stressful situations.
  • Ability to plan and manage work under time constraints and multitask and work without direct supervision.
  • Organization to run a productive meeting and follow up to ensure issues are resolved.
  • This position must interface effectively with line/function leadership to meet business priorities. An understanding of their customers' long term strategic plan and mission and vision are essential to the success of this position. A fine-tuned sense of knowing when to ask questions, give information and keep confidentiality, is essential for building trust. Timely and accurate communication is essential to success.
  • Superior customer service skills, and ability to always maintain professionalism under stressful situations.
  • Responsible for communicating changes initiated by client, to the vendors, in a persuasive factual manner that gains customer acceptance, and for gauging the response to those changes.
  • As process owner and key interface for the client, this position is responsible for maintaining successful positive business relationships with our client and vendor partners.


Qualifications:

  • Bachelor's degree preferred, or equivalent combination of education, training and experience.
  • Minimum of five (5) years industry experience in vendor management, facilities management, or equivalent.
  • Project Management experience preferred.
  • People management experience is a plus
  • Excellent interpersonal skills to manage diverse range of vendors and Client representatives.
  • Superior customer service skills, and ability to always maintain professionalism under stressful situations.
  • Sound written, oral and presentation communication skills.
  • Demonstrated ability to manage multiple and complex operational matters daily.
  • Capacity to deal with ambiguity and address complex problems.
  • Core financial, technical, engineering or building management skills.
  • Proficiency in Microsoft Office, Word, Excel, PowerPoint, and WebEx.
  • You enjoy and excel working on a fast-paced environment.
  • You are detailed oriented to deliver results timely and with the highest quality.
  • You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account's OneTeam while upholding safety standards.
  • You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
  • You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.
  • You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer.
  • At JLL you are expected to think "WE". Everyone in the organization is part of the team!
  • You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.
  • You are a change agent who lives JLL's core values, including: ethics, teamwork and excellence.
  • Working with and for people is your passion!


What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

More Information on JLL
JLL operates in the Financial Services industry. The company is located in Chicago, IL, Seattle, WA, Sacramento, CA, San Francisco, CA, Brea, CA, San Diego, CA, Las Vegas, NV, Phoenix, AZ, Denver, CO, Dallas, TX, Austin, TX, San Antonio, TX, Houston, TX, Miami, FL, Jacksonville, FL, Atlanta, GA, Nashville, TN, Charlotte, NC, Raleigh, NC, Minneapolis, MN, Washington, DC, Baltimore, MD, New York, NY, Boston, MA, Pittsburgh, PA and Columbus, OH. It has 66101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all jobs at JLL, click here.
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