At Qualtrics, our mission is to close experience gaps. Qualtrics is the #1 XM platform.
Provo, UT

Workplace Experience Manager at Qualtrics (Provo, UT)

| Provo, UT
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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?


Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product and brand. Qualtrics is All In on our in-person Workplace Experience, with amazing spaces for our employees to work, geared toward healthy, fun and collaborative environments.

Our Workplace Experience Managers are the heart and soul of our offices; they keep the essential operations running while bringing pep and zest to the physical space. They embody the core values of Qualtrics: Transparent, All In, Customer Obsessed, One Team, and Scrappy. They keep their wits, solve problems, and keep a sense of humor in all situations. As our headquarters, our Provo workplace experience is critical to the success of Qualtrics, and we are looking for a leader to develop and deploy a workplace experience program that continues to markbuilds Qualtrics as a destination workplace.

We need the right person to step in and grow a team of diverse, dynamic and highly capable professionals that shape the spaces where we work and help define who we are as a company.

What will you do?

  • Champion our culture, vision, and values by creating culture-focused programs tailored to the Provo office, in partnership with local business leaders in the People, Facilities, IT, and Finance functions.
  • Act as Team lead for Workplace Experience partners in North America
  • Drive a sense of experience for each employee and visitor to our offices
  • Design and improve a world-class hospitality program that combines food, spaces, and amenities to surprise and delight employees and visitors
  • Build systems that ensure seamless and “effortless” operational excellence in our HQ
  • Coordinate internal and external resources, and cultivate relationships with vendors
  • Build processes and procedures to ensure operational efficiency
  • Oversee office interactions, responding to requests and questions
  • Provide clarity on office purpose and build programs to strengthen connections across our distributed workforce
  • Ensure the workplace experience continues to be a differentiator - making the office a place worth visiting by our employees. 


Workplace Experience Management

  • Constantly evaluate and elevate the appearance of our spaces areas, from the front entrance to the storage storage closets!
  • Manage a world class food experience geared towards providing healthy, sustainable food to our employees along with the right amount of surprise and joy. 
  • Directly oversee all aspects of the onsight Cafe including managing outsourced vendor, menu, appearance, and service levels
  • Lead in local space planning and office organization - partnering with site and team leads to understand use cases and appropriate space allocations
  • Lead coordination of site-wide parties and functions
  • Oversee and constantly improve the guest and visitor reception experience
  • Partner with our People organization to deploy a local experience management program to optimize employees’ time in the office, and implement improvements when needed

Office Operations

  • Manage and report out on budgets monthly 
  • Deploy global standards for office operations and services with a keen eye to employee experience, consistency, and scalability as the office/site grows
  • Establish service level agreements around all operational aspects of the role
  • Create and maintain a system for managing inventory and supply replenishment
  • Establish and maintain relationships with vendors including procurement 
  • Coordinate in- and outbound mail service
  • Manage relationships with building security and maintenance
  • Oversee and maintain office equipment for uninterrupted function
  • Develop and manage a parking policy
  • Partner with People team on any/all transit solutions for office
  • Manage office supply and inventory system 

People and Project Management

  • Lead all office wide furniture and functional improvement projects - partnering with facilities, design, and finance partners
  • Directly manage all outsourced vendors (caterers, cafe staff, and receptionist contractors.) including ensuring contract compliance, updating contract to reflect changing roles, and measuring for value
  • Hire and manage as needed additional resources for the Provo Workplace Experience team to ensure a world class experience for our employees
  • Directly manage or mentor all other Workplace Experience partners in North America

Qualifications & Requirements


  • Bachelor’s degree in business administration, hospitality management or related field (or within 3 months of graduation)
  • 6 years of work experience in a hospitality, high-end retail or high-paced office management role; 2+ in direct management of individuals
  • Dedicated to delivering high-quality customer service to both internal & external clients
  • Exceptional attention to detail 
  • Organized: ability to prioritize multiple tasks and complete in a timely manner
  • Excellent verbal/written communication and interpersonal skills
  • Integrity and discretion in handling confidential information


  • Passion for technology and experience in high-growth companies
  • Entrepreneurial spirit: ability to take initiative, work independently and drive tasks to completion
  • Adaptive: ability to take ownership of new tasks with little notice or instruction
  • Proficient with Google suite of products (Gmail, Sheets, Slides) and Microsoft suite (Word, Excel, PowerPoint)
  • Experience working at a global company and across multiple locations/timezones 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends outside of work
Eat lunch together
Intracompany committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Perks & Discounts
Casual Dress
What you wear to work is not something we worry about - be comfortable and be yourself.
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

An Insider's view of Qualtrics

How would you describe the company’s work-life balance?

We prioritize making great experiences for our team members through flexible schedules, generous time off, and providing an experience bonus to all employees so that they can make their own memories and cultivate great experiences with their family and community.


Product Marketing Manager, Frontline CX Product Portfolio

What's the biggest problem your team is solving?

Engineering Services collaborates directly with customers to build impactful solutions, customized to meet their unique challenges in order to unlock the full potential of the XM platform. ES utilizes a variety of technologies to partner with teams across the company to influence product roadmaps and incubate new lines of business.


My team takes ownership of programs/processes that impact Qualtrics across engineering and in some cases across the company. Our ideas can have varied impacts, from multi-year investments in key product capabilities to incremental process improvements in

How does the company support your career growth?

I joined Qualtrics as a marketer, but I had a passion for diversity, equity and inclusion (DEI) stemming from my background as an openly gay black man. I have since landed my dream job as global DEI lead, where I’ve turned my passion and purpose into a career. Many people at Qualtrics have built careers off finding and fixing experience gaps.


Head of Diversity, Equity and Inclusion

How do your team's ideas influence the company's direction?

My team takes ownership of programs/processes that impact Qualtrics across engineering and in some cases across the company. Our ideas can have varied impacts, from multi-year investments in key product capabilities to incremental process improvements in our software deployment and release cycles. My team is in the middle of it all.


Staff Technical Program Manager

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