At Qualtrics, our mission is to build technology that closes experience gaps.
Provo, UT

Workplace Experience Manager at Qualtrics (Provo, UT)

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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?


Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product and brand. Qualtrics is All In on our in-person Workplace Experience, with amazing spaces for our employees to work, geared toward healthy, fun and collaborative environments.

Our Workplace Experience Managers are the heart and soul of our offices; they keep the essential operations running while bringing pep and zest to the physical space. They embody the core values of Qualtrics: Transparent, All In, Customer Obsessed, One Team, and Scrappy. They keep their wits, solve problems, and keep a sense of humor in all situations. As our headquarters, our Provo workplace experience is critical to the success of Qualtrics, and we are looking for a leader to develop and deploy a workplace experience program that continues to markbuilds Qualtrics as a destination workplace.

We need the right person to step in and grow a team of diverse, dynamic and highly capable professionals that shape the spaces where we work and help define who we are as a company.

What will you do?

  • Champion our culture, vision, and values by creating culture-focused programs tailored to the Provo office, in partnership with local business leaders in the People, Facilities, IT, and Finance functions.
  • Act as Team lead for Workplace Experience partners in North America
  • Drive a sense of experience for each employee and visitor to our offices
  • Design and improve a world-class hospitality program that combines food, spaces, and amenities to surprise and delight employees and visitors
  • Build systems that ensure seamless and “effortless” operational excellence in our HQ
  • Coordinate internal and external resources, and cultivate relationships with vendors
  • Build processes and procedures to ensure operational efficiency
  • Oversee office interactions, responding to requests and questions
  • Provide clarity on office purpose and build programs to strengthen connections across our distributed workforce
  • Ensure the workplace experience continues to be a differentiator - making the office a place worth visiting by our employees. 


Workplace Experience Management

  • Constantly evaluate and elevate the appearance of our spaces areas, from the front entrance to the storage storage closets!
  • Manage a world class food experience geared towards providing healthy, sustainable food to our employees along with the right amount of surprise and joy. 
  • Directly oversee all aspects of the onsight Cafe including managing outsourced vendor, menu, appearance, and service levels
  • Lead in local space planning and office organization - partnering with site and team leads to understand use cases and appropriate space allocations
  • Lead coordination of site-wide parties and functions
  • Oversee and constantly improve the guest and visitor reception experience
  • Partner with our People organization to deploy a local experience management program to optimize employees’ time in the office, and implement improvements when needed

Office Operations

  • Manage and report out on budgets monthly 
  • Deploy global standards for office operations and services with a keen eye to employee experience, consistency, and scalability as the office/site grows
  • Establish service level agreements around all operational aspects of the role
  • Create and maintain a system for managing inventory and supply replenishment
  • Establish and maintain relationships with vendors including procurement 
  • Coordinate in- and outbound mail service
  • Manage relationships with building security and maintenance
  • Oversee and maintain office equipment for uninterrupted function
  • Develop and manage a parking policy
  • Partner with People team on any/all transit solutions for office
  • Manage office supply and inventory system 

People and Project Management

  • Lead all office wide furniture and functional improvement projects - partnering with facilities, design, and finance partners
  • Directly manage all outsourced vendors (caterers, cafe staff, and receptionist contractors.) including ensuring contract compliance, updating contract to reflect changing roles, and measuring for value
  • Hire and manage as needed additional resources for the Provo Workplace Experience team to ensure a world class experience for our employees
  • Directly manage or mentor all other Workplace Experience partners in North America

Qualifications & Requirements


  • Bachelor’s degree in business administration, hospitality management or related field (or within 3 months of graduation)
  • 6 years of work experience in a hospitality, high-end retail or high-paced office management role; 2+ in direct management of individuals
  • Dedicated to delivering high-quality customer service to both internal & external clients
  • Exceptional attention to detail 
  • Organized: ability to prioritize multiple tasks and complete in a timely manner
  • Excellent verbal/written communication and interpersonal skills
  • Integrity and discretion in handling confidential information


  • Passion for technology and experience in high-growth companies
  • Entrepreneurial spirit: ability to take initiative, work independently and drive tasks to completion
  • Adaptive: ability to take ownership of new tasks with little notice or instruction
  • Proficient with Google suite of products (Gmail, Sheets, Slides) and Microsoft suite (Word, Excel, PowerPoint)
  • Experience working at a global company and across multiple locations/timezones 

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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use an annual benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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