Wire Services Operations Associate - Remote/AZ or CA (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.

Job Summary:

Under the direct supervision of a manager or work director, the Wire Services Operations Associate will assist with any of the day-to-day activities. Look into and resolves issues in a timely and accurate manner. Process cases requiring compensation payments and/or claims, including US dollar and foreign currency compensation cases.

Major Responsibilities:
  • Monitor open wire ques and take appropriate actions within the Service Level Agreements.
  • Assist with improving quality service, improving efficiency, and reducing errors.
  • Handle simple to moderately complex problems with minimal supervision.
  • Participate in User Acceptance Testing (UAT) and Disaster Recovery (DR) preparations as assigned.
  • Perform all tasks associated with the primary functions of the wire service operations unit.
  • Demonstrate the ability to learn and perform other departmental functions as required.
  • Act as backup to the supervisor in investigations when needed.
  • Maintain good understanding of internal policies, procedures, and other business-related service manuals.

Qualifications:
  • Good understanding of payments formatting, including SWIFT, CHIPS, Fedwire, and foreign currency.
  • Be comfortable working in a high-volume banking production environment with an emphasis on performance metrics.
  • Must have a good understanding of the rules and regulations governing wire payments and investigation.
  • Excellent customer service skills as well as written and verbal communication skills.
  • Ability to work with multiple systems and processes.
  • Communicate effectively and read and write in English.
  • Ability to adapt to a flexible work schedule with overtime when required.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.

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More Information on MUFG
MUFG operates in the Fintech industry. The company is located in Oakland, CA, San Francisco, CA, Los Angeles, CA, Tempe, AZ, Chicago, IL, Raleigh, NC, Jersey City, NJ, New York, NY and Boston, MA. MUFG was founded in 2022. It has 30196 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 164 open jobs at MUFG, click here.
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