City National Bank
City National Bank proudly offers services, tools and technology that put our people and communities first.
Hybrid

Wire Fraud Ops Spec Sr

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WIRE FRAUD OPERATIONS SPECIALIST SENIOR
WHAT IS THE OPPORTUNITY?
To prevent losses to City National Bank and its clients due to fraudulent wire activity, the position is responsible for utilizing propriety and industry tools for reviewing and monitoring suspicious transactions in order to identify potential fraudulent transactions prior to release.
Banking and Investment Services Division
As a member of City National's Banking & Investment Services group, you will be part of the essential central operations and back-end hub for all of the bank's lines of business.
WHAT WILL YOU DO?

  • Analyze suspect wires for discrepancies, payee information, destination; authorizations, activity trends and other dispositions of the wire and related alert information.
  • Analyze unusual login attempts, and research to determine whether it is a legitimate login attempt by the client, and not an impersonator.
  • Daily processing, review and/or approval of high-volume, high-risk (large dollar) wire fraud system alerts that detect potential fraudulent transactions.
  • Make wise informed decisions within the guidelines of bank policy, department procedures and wire requirements for negotiability.
  • Use available resources and expert judgment to determine legitimacy of wires.
  • Provide a high level of customer service to both internal and external clients by providing accurate and concise information.
  • Interact with other business units and account holders to validate information and identify unauthorized transactions.
  • Provide feedback and update supervisor regarding trends observed while working alerts or reviewing reports.
  • Ability to efficiently complete assigned duties within daily wire deadlines , and with minimal supervision.
  • Provide daily, weekly and monthly reporting of department activity to management.
  • Review/update wire fraud department procedures as needed in order to streamline workflow processes
  • Assist with training new colleagues and/or refresher training to colleagues.
  • Make customer contact through inbound/outbound calls in the course of investigative research.
  • Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.
  • Monitor and review complex account activity requiring research that may involve multiple transaction channels and products to research resolution using multiple systems and applications.


WHAT DO YOU NEED TO SUCCEED

Must-Have*

  • H.S. Diploma or GED required
  • Minimum 4 years of compliance or banking operations experience required.
  • Minimum 4 years of general office or accounting experience required.
  • General experience/ knowledge of wire transaction features and characteristics of fraudulent wire trends.

Skills and Knowledge

  • Analytical skills that can recognize fraudulent activity which may require more detailed review.
  • Excellent customer service skills and ability to deal with high net worth clientele.
  • Proven critical thinking and strong time management skills.
  • Ability to multi-task while maintaining a high level of quality and efficiency.
  • General knowledge of bank operations.
  • Ability to plan and prioritize job assignments.
  • Must be able to work in a highly-productive, deadline-oriented environment.
  • Ability to communicate effectively, both orally and in writing.
  • Excellent organizational skills and detail-oriented.
  • Ability to handle problem situations with colleagues and clients effectively.
  • Requires solid knowledge of wire payment processes and related legal/regulatory requirements, including CNB policies and procedures.
  • Outstanding quality/quantity of work, job knowledge, customer service, problem solving, ability to take initiative on new assignments.
  • Solid knowledge of Microsoft Office applications including Outlook, Excel, and Word.


*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
City National Bank requires all colleagues to be fully vaccinated against COVID-19 to work on-site at any of our locations.




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What are City National Bank Perks + Benefits

City National Bank Benefits Overview

We strive to be the best at whatever we do, and that includes the benefits and perks we offer our colleagues.
We understand that colleagues have different needs. As a result, we look to offer a holistic program to support and address physical, emotional, financial and social needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Our 11 Colleague Resource Groups (CRGs) help colleagues deepen their relationships and knowledge at work, encouraging more people to connect, learn and celebrate with each other.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSAs allow colleagues to set aside pretax dollars to help pay for medical and/or dependent day care expenses.
Disability insurance
Coverage generally begins the first day of the month following hire date. Short- and long-term disability benefits are available to colleagues to assist with periods of injury or illness.
Dental insurance
Preventive care as well as basic and major dental services are provided through either a preferred provider plan (PPO) or a dental maintenance plan (DHMO).
Vision insurance
Coverage is available for vision exams, contact lenses, glasses and frames.
Health insurance
Coverage generally begins on the first day of the month following employment, and colleagues are able to cover spouses, domestic partners and/or dependent children.
Life insurance
When you become eligible for CNB Benefits, the company will provide you with basic life insurance equal to 1½ times your annual base salary, up to a maximum of $100,000 of coverage – at no cost to
Wellness programs
Enjoy access to a wide range of health tools and resources, including health screenings, coaching and/or fitness challenges – all kept confidential and secure.
Financial & Retirement
401(K)
401(K) matching
Pretax and Roth 401(k) - the company matches 75% of the first six percent of eligible pay a colleague contributes each pay period. Match dollars are immediately vested.
Performance bonus
Some positions may be eligible for bonus and/or commissions.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Paid industry certifications

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