Job Posting Title
Wide Area Casino Support Representative
Summary
The MSP Service Support Representative I provides continuous monitoring of all Multi-Site Progressive (MSP) systems operations. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the critical nature of the gaming activities that they support.
What you'll do

• Monitoring all MSP system operations
• Responsible for recording jackpot meter readings and facilitating jackpot verification process as per the MSP Operations Manual.
• Able to log and track issues and auditing
• Provide overflow support for OASIS Service Support 1 calls.
• Monitor the security and integrity of MSP computers and proprietary materials procedures in a high work volume environment. Ability to effectively multi-task is important.
• Answer support phone calls and resolve or escalate issues.
• Provide support on operational and maintenance issues pertaining to the MSP systems operations.
• Maintain agreements, reports and logs according to established procedures.
• Verify outstanding issues daily completion
• Other duties as assigned

What we're looking for

• Position requires a high school diploma or its equivalent.
• Requires a minimum of one year of direct Technical Support experience (software and/or hardware) in a customer contact center environment.
• Must be customer service oriented and have exceptional verbal and written communication skills.
• Demonstrated ability in business math, typing (40 WPM), phone and written communication.
• Able to successfully operate personal computer including MS Office software, laser/inkjet printers, copier/scanner and other business equipment.
• The ability to multitask is a must, work under pressure and with deadlines.
• Must be able to read, write, speak, and understand English.
• Must be able to work independently and be team oriented
• Ability to work varied hours while accomplishing assigned duties primarily in an office/production setting.

Why Aristocrat?

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.