VX Senior Learning Specialist at Crisis Text Line (Remote)

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Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are connected with empathy, center equity, get it done together, and reflect and evolve, these four are at the heart of all we do.


Crisis Text Line provides free, 24/7 crisis support via text all with trained volunteers. As a Senior Learning Specialist on the Learning team, you strive to raise the bar on delivering learning experiences for our volunteer Crisis Counselors (volCCs). By combining the science of learning with a strong service-oriented mindset rooted in empathy, you will be responsible for providing an exceptional learning experience and environment for our volCCs. You will be supported by the Manager, VX Learning Delivery to drive the execution and measurement of learning interventions. The VX Senior Learning Specialist is a positive people person who trains, teaches, inspires, guides, and supports volunteers. 

Core Competencies: 
  • Owning Outcomes: Is fully results-oriented; Identifies and spends time on what's most important and knows what will help or hinder accomplishing a goal; Makes sure others are prioritizing correctly.
  • Problem Solving: Able to negotiate and advocate for the team in a productive, professional way; Open to change and handles shifting priorities smoothly; Looks beyond the obvious and doesn't stop at first answers.
  • Collaboration and Communication: Exhibits an understanding of other teams' perspectives in discussions; Proactively provides feedback to others; Communicates goals and progress effectively to team members and across teams; Participates in cross-team peer communication and knowledge sharing; Cites and celebrates both individual and team wins.
  • Learning: Is an active and smart experimenter; Is very open to criticism; Handles feedback well and is able to respectfully address issues.
Job Specific Competencies: 
  • Science of Teaching & Learning
  • Learning Measurement
  • Project and Program Management
  • Data Analysis & Performance Management
  • Maintain existing learning and support the launch of new learning by creating, editing, or updating content and experiences according to outcomes, goals, and data.
  • Lead or participate in cross-functional project work, providing the perspective of our volunteers in training and input from your experience as a senior learning specialist to drive improved efficiency and greater learning effectiveness.
  • Support the measurement of the impact of learning interventions, identifying opportunities to gain efficiency and improve learning effectiveness.
  • Contribute to the onboarding of new learning specialists and ongoing learning and development of the delivery team.Shepherd our new volunteers through their learning experience and first 10 conversations on the platform; communicating expectations, sharing feedback, and reinforcing end goals along the way. 
  • Shepherd our new volunteers through their learning experience and first 10 conversations on the platform; communicating expectations, sharing feedback, and reinforcing end goals along the way. 
  • Deliver ongoing learning experiences for existing and returning volunteers that include (but not limited to) live learning sessions, refresher training, continuing education related to the development of core skills.
  • Deploy and track learning progress of all learners within the Learning Management System. 
  • Deliver TTTs to Success Coaching and Supervision on new learning experiences being implemented to drive a cohesive volunteer experience.
  • Communicate in a thoughtful and supportive way with all volCCs, team members, and cross-functional partners. 
  • Some schedule flexibility due to our 24/7 operation. Schedule may depend on the highest platform impact times. 
  • Will be asked to support at times outside of regular business hours. 
  • Respond in a timely and compassionate manner to all inquiries (we aim to respond to all emails within 24 hrs). 
  • Champion our volCCs for the whole organization.
  • 4+ years of relevant experience
  • BA/BS required 
  • Ability to exhibit discretion and strong judgment 
  • Experience or formal education in learning sciences
  • Experience moving projects with multiple stakeholders to fruition 
  • Demonstrated analytical, strategic, and leadership capabilities with the ability to thrive in a fast-paced, entrepreneurial environment 
  • Relevant experience at a company in technology, mental health, or not for profit work 
  • All team members are required to go through our 30-hour volCC training

Crisis Text Line employee  benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support. 

 Benefits include: 

  • 20 paid holidays including:
    • Federal  holidays like Juneteenth and Labor Day
    • Election day
    • Holiday break from Dec 24  through January 1
    • 2 renewal days 
    • 2 floating holidays  
  • Flexible  paid time off, including: 
    • 15 vacation days
    • 3 personal days
    • 7 sick days 
  • Medical, dental, and vision benefits for the staff member and family at no cost to the employee
  • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness,  regardless of personal contribution
  • 12 weeks paid parental leave (after 6 months of employment)
  •  Student loan repayment (after 2 years of continuous full time service)
  • Family support through a virtual childcare platform
  • Stipends/Allowances
    • Mental health  (Monthly) 
    • Internet Service (Monthly) 
    • Professional Development (Annual)
    • Wellness (Annual)
    • Home office setup (One time/First year)
(Benefits do not apply to interns, contractors, research collaborators, and part-time positions)Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.

More Information on Crisis Text Line
Crisis Text Line operates in the Social Impact industry. The company is located in New York, NY. Crisis Text Line was founded in 2013. It has 2355 total employees. It offers perks and benefits such as Health Insurance Benefits, Performance Bonus, Remote Work Program, Job Training & Conferences, Diversity Program. To see all 5 open jobs at Crisis Text Line, click here.
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