VTC Specialist (Washington DC)

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By Light is seeking is seeking a VTC Specialist to monitor the voice/video support hardware and services in support of the Compartmented Enterprise Services Office (CESO) NOC.

With the CESO program, the Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment, used to provide secure information sharing to the community, into a more mature service offering to meet the DoD and IC community. As part of this task order, By Light will manage the commercial cloud migration and disestablishment of VSD and CIS, fully automate the continuous development & continuous integration environment, fourth estate consolidation, professionalize services - ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model.


  • Monitor complex interdisciplinary projects related to Voice and Video infrastructure
  • Gather technical requirements to enhance all voice and video services for CESO
  • Manage all O&M incident tickets and their resolution related to full room VTC
  • Develop interdisciplinary projects capability of development, gap analysis, and process integration
  • Independently participate in projects and system engineering efforts
  • Candidate may provide user level maintenance support for VTC and multi-media systems and operate video conferences
  • Periodic inspection and testing of conference rooms
  • Test and maintain interconnectivity gateways with CESO voice/video infrastructure
  • Knowledge of ITSM/JIRA Service Management products and have an understanding of networks as well as voice/video equipment

Required Experience/Qualifications

  • BS in computer science or IT and 4+ years of experience. Add'l experience may be considered in lieu of degree.
  • IAT Level II Baseline Certification (e.g. CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
  • Candidate must Currently have a TS/SCI with the ability to obtain and maintain a CI Poly.
  • Experience working A/V equipment, secure video teleconferencing (SVTC), Voice Over IP (VOIP) and/or network and infrastructure equipment.
  • Ability to work in a 24/7 operation.

Preferred Experience/Qualifications

  • Prior experienced with DISA and DISA's support to mission partners
  • TS/SCI w/CI Poly Preferred

Special Requirements/Security Clearance

  • Candidate must possess an active DOD Top Secret level security clearance, and be eligible to obtain and maintain a TS/SCI w/CI Poly
  • By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.
More Information on By Light Professional IT Services
By Light Professional IT Services operates in the Artificial Intelligence industry. The company is located in Arlington, VA, Hanover, MD, Chantilly, VA and Fayetteville, NC. By Light Professional IT Services was founded in 2002. It has 1001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 31 open jobs at By Light Professional IT Services, click here.
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