VP - Education and Community Success

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Joining Collibra’s Customer Success team:

Reporting into our Chief Customer Officer, the VP, Education and Community Success will be responsible for driving customer and community success with focus on adoption of the software through enablement. The VP will focus on Customer training activity, Content development and Community engagement. As part of the CS leadership team you will identify strategic training needs of our customers and community and demonstrate contribution to overall business goals. This role will have key performance metrics such as contribution to product adoption, renewals, community engagement, customer satisfaction and customer education revenue. 

You will be responsible for all aspects of the education portfolio including designing, developing, implementing and monitoring content to enable our Customers and Community. In this role you will also lead a team of Content, Education and Community managers around the globe. Given our subscription business model, this role is absolutely vital to drive strategic value for the company and our long-term success

Vice President , Education and Community Success at Collibra is responsible for:

  • Work closely with CS leadership to identify, design and implement programs to drive Customer Success Outcomes - Increase renewal rates and reduce churn, Drive adoption and new business growth, Increase Customer Satisfaction
  • Engage with customers and community to understand their enablement needs and success criteria and Build and execute a world-class Community success strategy that develops, recognizes, inspires, educates, and supports our thriving community of Data Citizens
  • Develop and execute a strategic go to market plan, comprehensive curriculum delivery strategy, and effectiveness assessments for all training programs and Define and implement Community engagement, Education courses and job aids for all relevant Customer Lifecycle touchpoints and interventions resulting in lead generation, reduced time to value and strong adoption
  • Build strong working partnerships with all Customer Success, Field enablement, Marketing and Product / Engineering teams and Identify, Design, Implement and Execute on technical content development and internal engagement models
  • Lead and develop highly competent team to deliver training products to ensure high level of enablement and adoption for our customers and community.  Foster company wide Culture of Community Success

You have:

  • 15+ years experience in the B2B technology industry, with at least 6+ years experience in leading Education and Community teams
  • Experience running Education and Community success programs for SAAS businesses with revenues exceeding $200M
  • Ability to understand a complex business, different audience perspectives and growth levers in order to formulate sound marketing and execution strategies via customer training that maximize business impact. Ideally combined a background of post-sale and Customer engagement experience
  • Passion for solving customer and community problems and constantly identifying areas for improvement and opportunities to grow.  Strong empathy for customers and community and passion for delivering great experiences
  • Enthusiastic, collaborative and creative leader with the ability to inspire and motivate remote teams.  Analytical and process-oriented mindset to use data to drive execution and inform strategy

You Are:

  • An individual with a strong work ethic with willingness to take on things on your own
  • Creative and passionate about solving problem and finding solutions
  • Collaborative and bring strong stakeholder alignment
  • Excellent communicator
  • Analytical, data driven and process oriented
  • Passionate about delivering great experiences to customers and community

Reporting to Collibra’s Chief Customer Officer, measures of success are:

  • Within your first month, you will get to know the teams and assess the portfolio and offering. Understand the current state of the community and identify quick wins. Meet with selected customers to gather feedback. Understand the budget and the business goals and objectives
  • Within your third month, you will formulate a plan and kick off execution to build a world class Collibra Data citizen community. Lead design and plan to launch new education offerings. Ramp up content factory in terms of both resources and process to build and deliver technical content to various internal stakeholders
  • Within your sixth month, you will establish a baseline of metrics and improvement strategies and initiatives to move the community, content factory and the education business to benchmark standards. You will hire and scale the team to support business goals and objectives. Drive positive impact across accountable business metrics

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.


#LI-JM1


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HibernateLibraries
    • SparkLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • Callidus CRM
    • PS Enterprise CRM
    • Oracle EloquaLead Gen
    • EngagioLead Gen

An Insider's view of Collibra

What’s the vibe like in the office?

There are a lot of options for when I want to be “distracted” from my work. The office has an amazing mix of personalities that blend together very well. It’s great to have exposure to the individuals who started this company, as well as the rest of the c-suite employees. The office is collaborative so it feels like your opinion actually matters.

Akil

Sales Development Representative

How do you collaborate with other teams in the company?

Cross-team collaboration within Collibra is integral to my position. As an FP&A Analyst, I act as a financial advisor to co-workers across different teams to ensure business decisions and their corresponding impacts help achieve not just Collibra’s business goals, but Collibra’s financial goals as well.

Billy

FP&A Analyst

How has your career grown since starting at the company?

Back in the summer of 2016, I started working at Collibra as an SDR. Fast-forward just two years, and not only have I had the opportunity to create a new account executive role, but I'm now the global sales leader for that team! Collibra is growing fast and there are loads of exciting opportunities available to those who want to work for it.

Jonelle

Manager, Junior Account Executives

What makes someone successful on your team?

The customer advisory management team looks for people who are determined to drive value for our customers. They’re people who build strong relationships, identify challenges, and love to find solutions. It’s why our customers love us!

Alexis

Manager, Customer Advisory Management

What are Collibra Perks + Benefits

Collibra Benefits Overview

We strive to provide all Collibrians competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefit programs to support the evolving needs of our changing workforce.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide bi-monthly lunch following our all-hands meetings.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
More Jobs at Collibra208 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
Remote
Content
new
Remote
Operations
new
Remote
Design + UX
new
Remote
HR + Recruiting
new
Remote
Project Mgmt
new
Remote
Finance
new
Remote
Sales
new
Baton Rouge, LA
Sales
new
Remote
Sales
new
Remote
Sales
new
Remote
Developer
new
Baton Rouge, LA
Developer
new
Remote
Developer
new
Baton Rouge, LA
Developer
new
Remote
Finance
new
Remote
Developer
new
Remote
Product
new
Remote
Developer
new
Remote
Developer
new
Baton Rouge, LA
Developer
new
Remote
Developer
new
Baton Rouge, LA
Developer
new
Remote
Developer
new
Baton Rouge, LA
Sales
new
Remote
Sales
new
Baton Rouge, LA
Developer
new
Baton Rouge, LA
Sales
new
Baton Rouge, LA
Sales
new
Baton Rouge, LA
Developer
new
Baton Rouge, LA
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Marketing
new
Remote
Project Mgmt
new
Baton Rouge, LA
Design + UX
new
Remote
Finance
new
Remote
Operations
new
Remote
Project Mgmt
new
Remote
Operations
new
Remote
Sales
new
Remote
HR + Recruiting
new
Remote
Developer
new
Remote
Sales
new
Remote
Data + Analytics
new
Remote
Product
new
Remote
Developer
new
Remote
Developer
new
Remote
Sales
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Baton Rouge, LA
Developer
new
Baton Rouge, LA
Data + Analytics
new
Remote
Developer
new
Remote
Operations
new
Remote
Sales
new
Baton Rouge, LA
HR + Recruiting
new
Remote
Sales
new
Remote
Sales
new
Remote
Sales
new
Remote
Developer
new
Remote
Developer
new
Remote
HR + Recruiting
new
Remote
Operations
new
Atlanta, GA
Project Mgmt
new
Remote
Sales
new
Remote
Sales
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Remote
Developer
new
Remote
HR + Recruiting
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Sales
new
Remote
Sales
new
Remote
Operations
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
HR + Recruiting
new
Remote
Developer
new
Remote
Developer
new
Remote
Sales
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Sales
new
Remote
Product
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Collibra's full profileSee more Collibra jobs