Job Description
Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, in accordance with applicable law.
Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.
We are seeking energetic, forward-thinking professionals to join our Information Technology group in Branchburg. As part of that team, you will help launch our new IT Global Innovation Center focused on developing and applying advanced capabilities in information sciences, information security, mobility, social media and big data. You will have the opportunity to work on global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. We offer project-based rotations to help with your professional development, and a flat, collaborative environment.
Virtual Desktop Specialist will be part of a high-performing global team responsible for keeping the Virtual Desktop infrastructure operating in its best condition. He / She will leverage industry leading tools and processes to provide high quality, reliable, and cost effective virtual desktop services to our Company's global customers.
Primary job responsibilities include:

• Operate and monitor the VMware Horizon infrastructure and coach the offshore operations teams to perform the tasks and solve incidents to meet expected quality and SLA's.
• Oversee the proper categorization and prioritization of the incidents and problems is set.
• Work with the engineering team to make sure the operation teams are equipped with the appropriate knowledge base and how to articles and the proper tools as well.
• Own the process of maintaining and updating of VDI templates and master images.
• Work with cutting-edge enterprise technologies such as VMware NSX, UEM, AppVolumes and AWS.
• Own Complex Problems in Virtual Desktop Infrastructure area and drive them to resolution.
• Ensure the offshore teams productivity is as negotiated.
• Ensure adherence to global standards, policies and Service Level Agreements (SLA).

We offer:

• Competitive remuneration.
• Position in a leading global healthcare company.
• Challenging career.
• Professional growth based on performance.
• Innovative and flexible working environment.
• Wide range of benefits.

Education Minimum Requirement:

• Bachelor's Degree with 3 years virtual desktop experience, or a minimum of high school diploma with at least 5 years of equivalent experience.

Required Experience and Skills:

• Minimum of 3 years of experience in support virtual desktops and RDS using VMware vSphere infrastructure.
• Proficiency in VMware Horizon 7.x platform (both VDI's and RDS).
• Good knowledge of inner working of Windows 7, Windows 10, Windows 2012 RDS and related technologies. (TCP/IP protocol, WMI, Group Policies - AD , registry, AppLocker ).
• Good understanding of Amazon AWS cloud Virtual Desktops.
• Good troubleshooting skills and ability to understand the impact to the neighborhood technologies .
• Strong skills in, operating and supporting high quality global infrastructure products & services.
• Technical and Analytical skills and ability to adapt and rapidly learn new technologies.
• Ability to document and maintain Standard Operation Procedures, Work Instructions, IQ/OQ and System Development Lifecycle Management.
• Very good Incident and Problem management knowledge according to ITIL methodology.
• Excellent oral and written communication skills.

Desired Experience and Skills:
Experience with:

• Microsoft PowerShell scripting language.
• ITIL.
• Remedy and Remedy reporting.
• Experience working with a global team.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.
Who we are ...
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Shift:
1st - Day
Valid Driving License:
Hazardous Material(s):
Number of Openings:
2