TravelPerk
At TravelPerk, we're on a mission to empower people to meet in real life in an enjoyable and sustainable way.
Miami, FL

VIP Travel Consultant at TravelPerk (Miami, FL)

| Miami, FL
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We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.4 trillion— to connect people in real life in an enjoyable and sustainable way.TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team.

From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

We are looking for an experienced, hands-on VIP Consultant with GDS, passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travelers happy!

Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organizations book and manage their business travel?

If your answer to all these questions is YES - Read on!

As a VIP Consultant, you will have the opportunity to become an expert in the Business Travel Sector, provide a customized and dedicated service to our VIP customers. While helping us source new providers and define improved work processes you will also be developing your skills further to help with potential future career opportunities. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.

Please note: working hours for this role will be mostly during weekdays and afternoons. However, you will be occasionally asked to work on night shift and weekends based on the business needs - in a planned and structured schedule of course and you will be compensated for this!

What we expect from you:

  • Excellent English, spoken and written
  • Customer Experience in the Hospitality Industry- hotels, travel agencies, airlines...
  • At least 3-5 years of high experience working with a GDS
  • Proven experience going above and beyond to provide an amazing service that helps customers
  • Flexibility in your shifts- we will compensate you well but this is not a 9-5 role!

What you will do:

  • Master Customer Care - be 100% Customer Focused
  • Support our VIP customers in their Business Travels
  • Liaise with suppliers and partners to resolve booking issues
  • Book services manually, not only through the platform and proactively seek and offer extra services that the customer might need
  • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
  • Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
  • Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
  • Help define and establish best practices together with the rest of the team in sales, operations and customer care
  • Come to us with innovative ideas to improve customer experience
  • Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
  • Adapt fast to changes and contribute to making things happen in a smooth way: we are a growing start-up!

Bonus points for… 

  • Experience with Amadeus Cars, Hotels and Trains 
  • Independent and autonomous, you don’t need hand-holding to get things done
  • Previous experience of working in a VIP environment 
  • Good prioritization and focus skills
  • Empathy, you understand what our customers need
  • Smart, fast learner and tech-savvy
  • Flexible and able to adapt to constant changes with a positive mindset
  • You are open to giving and receiving constructive feedback
  • You want to learn - we have a 7 Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

  • Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
  • Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
  • You LOVE Travel!

What do we offer?

  • Competitive compensation including equity in the company
  • Generous vacation days so you can rest and recharge 
  • Health perks such as private healthcare
  • 401K Plan
  • Unforgettable TravelPerk events including travel to one of our hubs
  • Udemy for Business account to continue your development 
  • Mental health support tool for your wellbeing 
  • Exponential growth opportunities 
  • The role will be office based with homeworking possible according to business needs

You will need to be based in, or willing to relocate to Miami, USA. English is the official language at the office. Please submit your resume in English if you choose to apply.

At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate them, we support them, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • AWS (Amazon Web Services)Frameworks
    • DjangoFrameworks
    • RabbitMQFrameworks
    • DockerFrameworks
    • Docker Compose Frameworks
    • TornadoFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • ElasticsearchDatabases
    • LookerAnalytics
    • FigmaDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • ZohoCRM
    • MarketoEmail
    • MarketoLead Gen
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What are TravelPerk Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of TravelPerk

What’s the vibe like in the office?

TravelPerk is as authentic as it gets. From bunnies to dogs, we always have a furry friend to hang out with. We have an incredibly open-minded, accepting, and supportive team that goes above and beyond to bond outside of the 9-5 work-day grind. Whether it is a fun office cocktail hour or our mid-day snack break, it's good vibes only at TravelPerk.

Matthew

Croft

What does your typical day look like?

As an Account Manager, I have the unique opportunity of wearing multiple hats. The primary focus of my role is to provide exceptional client engagement to support their business growth. While my clients remain my top priority, I stay connected and involved with cross-functioning teams to share ideas and collaborate on projects throughout the day.

Siri

Thongpan

How has your career grown since starting at the company?

I found my passion in sales during my internship with TravelPerk. Since then, I've had the chance to learn different aspects of the business from account management to marketing, operations, product, and HR. As the company grew, so did I. Today, I'm part of the US leadership team and manage a team of Account Executives in our new Miami office.

Maria

Sales Manager, Sales Executives - North America

What is your vision for the company?

TravelPerk is rapidly becoming the default all-in-one travel solution for small and medium-sized businesses everywhere. We help 5,000+ clients realize deep cost savings along with an extensive menu of easy-to-use management tools, from comprehensive travel policies to streamlined booking processes and advanced insights on spend. We're moving fast -

Matt

Herzog

What makes someone successful on your team?

Our values at TravelPerk are not just words, we really live by them. Every day I see successful team members taking ownership of their work to find the best way to have a real impact. They spot opportunities and raise their hands to be part of the solution. It doesn't matter if you've been here for 3 years or 3 weeks, you can make a difference.

Flick

Williams

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