SpotOn creates software and payments solutions that redefine how small businesses and restaurants operate to grow and achieve success. We are one of the fastest growing companies in fin-tech and just closed our Series E funding with a unicorn valuation of $3.15B. Our platform of products combined with a concierge service team deliver a world-class customer experience to business owners and their team.

We build easy-to-use tools for businesses that empower them to more easily succeed as well as weave rich connections with their customers. SpotOn’s platform offers rewards, deals, online reviews, and data analytics in conjunction with cutting edge POS systems and payment applications. Tools like these were previously only available to big businesses with big bankrolls and their own developers, but our platform caters to neighborhood stores, independent retailers, and small to mid-sized chains.

At SpotOn our Customers are the center of our universe. We intend to help them grow their businesses and have the utmost respect for their time. We are looking for an Vietnamese Technical Support Specialist to join our team. Our Restaurant Technical Support Specialist is obsessed with problem-solving and efficiently resolving advanced software and hardware issues beyond the scope of Level 1 Agents. We emphasize communication skills, thinking outside the box and relating to our merchants' business and needs. 

You will:

• Guide Level 1 Agents on support tasks
• Handle escalated issues
• Monitor and complete Zendesk Tickets
• Identify technical issues and use appropriate troubleshooting steps leading to resolution
• Collaborate across departments to address client needs

Requirements: 

• Must be fluent in Vietnamese
• 1+ years of Restaurant POS front or back end usage experience
• 1+ years of Technical Support/Customer Service experience
• Proven ability to meticulously document case handling
• Experience using Point-of-Sale systems, either in a support or end-user capacity
• Enjoy problem-solving and thinking outside the box 
• Experience implementing, training, and supporting SpotOn Retail Terminals

Benefits:

• 401K with matching
• Full health, dental and vision insurance 
• Company laptop
• Paid vacation, holiday and sick time 

SpotOn is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.