Vice President of Operations

| Remote
Employer Provided Salary: $164,000-$350,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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VitaCare, a wholly owned subsidiary of GoodRx, helps consumers and providers navigate the steps they need to purchase affordable and convenient prescriptions. Over 500 million brand prescriptions are written each year, yet only half are ever filled. VitaCare manages the complexity of coverage and access for patients with the end goal of assisting healthcare professionals, brand manufacturers and consumers with finding a solution that works for the patient.Acquired in April 2022, vitaCare enables GoodRx to help more patients receive their prescriptions in an efficient, affordable, and transparent manner, and stay on their prescribed therapies as long as appropriate. As a part of GoodRx's rapidly growing Pharma Manufacturer Solutions organization, vitaCare is a core part of GoodRx's offerings spanning medication awareness, access, and adherence with unique capabilities. We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!
The Vice President of Operations serves as the strategic and functional leader for vitaCare's contact center and pharmacy operations. This is a fast paced, evolving environment that requires creativity and critical decision making based on key customer and operational metrics to ensure operational excellence. As a member of the vitaCare executive leadership team, the VP of Operations works cross functionally to ensure vitaCare is delivering best in class patient access and adherence programs. Responsibilities include clinical, operational, administrative, staffing, and financial management of the operations department center while ensuring the pharmacy is fully compliant with all pertinent laws and regulations.
Essential Duties and Responsibilities

    • Provides oversight and strategic direction to the operations team to ensure timely quality services are provided to all customers.
    • Provides continual evaluation of processes and procedures.
    • Responsible for the oversight of implementing methods to improve area operations, efficiency and service to both internal and external customers.
    • Reviews statistical and performance feedback and coaching on a regular basis.
    • Ensures the team has appropriate resources and training to perform their duties.
    • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
    • Works as a business owner and leader of special or ongoing projects that are important to area/process improvement.


Required Qualifications

    • Established track record of leading scaled pharmacy and call center organizations in high-paced high-growth environments
    • Experience in working closely with product management and engineering team to build technology solutions for operators, clients, and patients
    • Subject matter expertise in 50-state pharmacy compliance and regulations
    • Excellent communication and stakeholder management skills


Education

    • Required: Bachelors in B.A. or Sciences
    • Preferred: Pharm.D., J.D., or Masters in B.A.


Location

    • While the position is remote, travel will be required
    • Preference may be given to candidates who live near a GoodRx or vitaCare office


Compensation decisions are determined using a variety of factors such as skill set, experience, and education or certifications. If we extend an offer for employment, we will consider all individual qualifications. Below are our salary ranges for this position based on office location:
San Francisco Office: $218,000 - $350,000
New York City Office: $200,000 - $321,000
Santa Monica Office: $182,000 - $292,000
Florida Office: $164,000 - $263,000
VitaCare, a wholly owned subsidiary of GoodRx, is a technology and services platform that helps patients navigate key access and adherence barriers for brand medications. Specifically, vitaCare helps patients understand coverage and identify available savings opportunities, and facilitates communications between providers and payors. The platform also offers a seamless path for filling a prescription, primarily through its network of third-party pharmacies. For more information, visit vitacarerx.com.

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An Insider's view of GoodRx

How would you describe the company’s work-life balance?

GoodRx hires team members we can trust and empower. With thoughtful hiring, we have assembled a team that is inherently self-motivated, driven and doesn't require (or want) micromanagement.

Reena

Vice President, People

What projects are you most excited about?

The GoodRx Above & Beyond Pharmacy Awards. Pharmacy professionals have been the unsung heroes of the pandemic. GoodRx understands how crucial pharmacists are to medication affordability and accessibility. The awards were a cross-functional effort and I'm proud of the work that the team pulled together to amplify the work of pharmacy professionals.

Ellie

Director, HCP Marketing

What does career growth look like on your team?

The Business Intelligence team guides strategy and provides data-driven insights across the entire organization enabling career growth to move at a very fast pace. Opportunities for ownership and impact are plentiful, so those who are intellectually curious and driven have been able to advance quickly in their careers at GoodRx!

Helen

Senior Director, Analytics

What are GoodRx Perks + Benefits

GoodRx Benefits Overview

At GoodRx, we recognize the important role benefits play in helping our employees and their families live healthy, productive lives and plan for the future. That’s why we’re proud to offer a valuable, comprehensive benefits package to advance their physical, financial, and emotional well-being. From robust medical, dental, and vision benefits and access to mental health resources to a matching 401k plan with access to financial advisors, GoodRx offers benefit options to help employees thrive at work, at home and in our community!

Culture
Volunteer in local community
Partners with nonprofits
GoodRx partners with non-profits National Association of Free and Charitable Clinics for Medication Assistant programs and local organizations to organize Community Health Pop-up events
Open door policy
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
When hired, we present our new hires with a list of our Community Resource Groups where we have Core Groups that are open to those who identify as that CRG as well as an allies' group.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute annually to their FSA and Dependent Care FSA
Disability insurance
Dental insurance
Vision insurance
Health insurance
Wellness programs
Mental health benefits
GoodRx partners with ModernHealth and provides free access to therapy, coaching, and a library of mental health resources
Financial & Retirement
401(K) matching
GoodRx 401(k) retirement plan matches up to 4%, with immediate vesting for matched contributions
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
GoodRx provides 4 months for the primary parent and 3 months for parent partners
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
GoodRx has a fully stocked kitchen including unlimited snacks, beverages and an amazing onsite Barista!
Company-sponsored happy hours
Happy Hour every Thursday in our very own Speakeasy Bar!
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
GoodRx offers a subsidized membership to ClassPass or local gyms TriFit Club in Santa Monica and Fitness SF in San Francisco
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Virtual coaching services

Additional Perks + Benefits

Working at GoodRx means you can take pride in knowing that your work has a direct and meaningful impact on our users day to day lives. We are disrupting the healthcare space by making prescription drugs accessible and affordable to Americans.

Aside from a great office environment and "perks", the real benefit is working alongside an empowering leadership team, wickedly smart colleagues all while providing a service that helps its customers.

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