Jebbit
No-code consumer experiences that capture zero-party data.
Remote
Remote

Vice President of Customer Experience (Remote)

+80 more | Remote
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WHO WE ARE

We help global organizations of all sizes better connect with their customers to build value-driven, authentic relationships. And we strive to replicate the same at Jebbit - building and maintaining value-driven, authentic employee and team relationships that accelerate company and personal growth.

We’re ​​a team of lifelong learners. We like being creative and logical. And we celebrate accomplishments, big or small. Come see for yourself!

WHAT WE DO

We put our team members, customers, partners, and users first - always! Businesses use Jebbit’s best-in-class software to capture zero-party data at scale via quizzes and digital experiences that consumers genuinely enjoy engaging with and, get genuine value from. 

WHY WE DO IT

The market is here! Traditional data acquisition methods, like 3rd-party cookies and 2nd-party data marketplaces, will soon be a thing of the past. We believe that businesses that build their own proprietary sets of consumer-first, zero-party data will win in the end - and we know that our software will enable them to do just that.

OUR VALUES

Be an expert beginner, take initiative, do what scares you, and care for the whole person.

As a VP of Customer Experience at Jebbit, you will lead three vital functions of the Jebbit Customer Experience: Customer Support, Studio Services, and Customer Onboarding. Within this role, you’ll be given the autonomy to create, evolve and nurture the overarching strategy and execution for these three key teams. Specifically, you’ll own creation of team goals, oversight and reporting of key metrics, hiring and training of the growing team, management of the teams and their leaders, and ultimately the strategic direction of each function to evolve with the growing, changing Jebbit business. 

What You'll Do:

  • You’ll oversee the development of a world-class professional experience and thriving culture for your growing teams
  • Direct the overarching strategy and growth of each post-sale function under your direction, from the Support Experience, to Customer Onboarding, to our Paid Services
  • Directly manage and coach Support, Services, and Onboarding department leaders (Director-level) to help define and develop the strategic direction of each unit
  • Collaborate with Jebbit Finance & People Ops to manage your team’s budget and hiring plans
  • Lead hiring and training as your team scales with the Jebbit business
  • Evolve the key processes within each unit to drive team efficiency, to improve the execution, and to set the team up to scale
  • Guide the evolution of the teams’ operational infrastructure and maintain clean reporting of key metrics 
  • Create strategic goals to help benchmark performance and drive continuous improvement of the customer’s experience
  • Work cross-functionally with Sales, Marketing, Partnerships, Product, and Engineering to ensure our post-sale Professional Services align with the holistic customer and prospect experience
  • Own identifying and ultimately driving strategic initiatives key to the evolving needs and priorities within Professional Services 

Who You Are:

  • Experienced: You have at least 7-10 years of SaaS Services Experience (across some combination of Support, Onboarding and/or Professional Services)
  • Leader: demonstrated experience leading and managing teams, including leadership of managers
  • Domain Expertise: Ideally, looking for some level of MarTech experience OR experience within some combination of Customer Support, Professional Services or Customer Onboarding
  • Marketing Savviness: High marketing strategy IQ and the ability to navigate large, complex marketing structures   
  • Problem Solver: Able to clearly identify a problem, propose a solution, and resolve the issue 
  • Autonomous: Someone who thrives when given the freedom to approach their goals by taking personal initiative
  • People Person: You have strong interpersonal skills and strive to maintain relationships with your customers and colleagues. You have a strong presence in meetings, both internal and external
  • Adaptable: Adaptability and resilience to thrive amidst the frequent changes of a rapidly growing business

If you feel you don’t meet 100% of the qualifications outlined above, we want you to apply! We believe in hiring people, not just skills. If you have a passion to learn and are excited about what we are doing, then we want to hear from you.

WHAT WE OFFER

  • High growth potential & career development
  • Flexibility to work from anywhere
  • Premier health coverage (medical, dental, vision)
  • Equity
  • 401K
  • Flexible vacation
  • Mental health & well-being benefits
  • Parental leave (12-weeks, in conjunction with any Federal, State, National income replacement programs)

Jebbit is all about Culture Add, not Culture Fit. We know we serve our customers better when we involve as many different perspectives in our problem solving process as we can. Our team is made stronger by what makes you unique, so we hope you’ll bring your whole self to the job.

Jebbit is an equal opportunity employer and values diversity amongst our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
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San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • AWS QuicksightAnalytics
    • FigmaDesign
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • DriftCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Sales LoftEmail
    • ApolloLead Gen
    • ZoomInfoLead Gen
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What are Jebbit Perks + Benefits

Jebbit Benefits Overview

Fully Remote

Work From Anywhere That’s right! Choose to work remotely—from home or anywhere else—or come in and work with our team in our legendary Boston office.

Health Benefits

We offer a first-in-class health insurance program for all of our team members, including medical, dental, and vision.

Equity

For the value you put into Jebbit, we believe you deserve a fair share or two. That’s why all of our job offers include an equity package.

401k

That’s right—it’s a box that *most* startups can’t or won’t check, so we’re incredibly proud to say we offer it here at Jebbit.

Unlimited vacation days

Jebbit was founded with the intention of being able to own our time. It’s only right that we ensure all of our team members have the ability to do so as well.

Mental Health

Jebbit requires employees to take a mandatory minimum of eight mental health days per year. In addition, we provide a monthly stipend to each employee for overall wellness, like your gym membership.

Parental Leave

Family comes first. That means 12-weeks parental leave, in conjunction with any Federal/State/National income replacement programs.

Culture
Partners with Nonprofits
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Customized development tracks

An Insider's view of Jebbit

How would you describe the company’s work-life balance?

Jebbit fully embraces work life balance! We recognize the importance of working to accomplish goals, not just plugging in for hours on end. We have unlimited PTO that you are ENCOURAGED to use! And an added bonus - we have floating mental health days to help separate work from home while being a remote company!

McKay Ross

Director of Business Development

How does the company support your career growth?

We strive to make sure team members get as much out of Jebbit as Jebbit gets out of them! The journey begins with a 30/60/90 plan during onboarding to facilitate a calibrated ramp up in the role. Jebbies transition to a growth plan that illustrates the path to promotion. This creates a natural conversation on growth points needed to achieve goals.

Ghislaine Ruiz

People Operations Manager

How do you empower your team to be more creative?

Be curious. Jebbit provides a unique opportunity to work with a wide variety of companies. It's exciting to see the impact that Jebbit can have on any business. Being curious - asking questions, challenging, and delving deeper drive conversations forward and seek out new paths both for employees in their career and for their customers.

Shelly Griffin

VP of Mid-Market, SMB Customers

How does the company support your career growth?

When I started at Jebbit, I was amazed by a company that equally prioritizes solving problems in a collaborative team focused environment with fostering individual employee’s mental health and career growth. I can’t say enough about my teammates, our culture, and the opportunities for growth!

Rachel Golden

VP of Finance

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