The Verification Letter Specialist I is responsible for maintaining and updating key client account information according to SEC rule 17a-3. The Verification Letter Specialist I position interacts directly with clients, branch teams, as well as other departments within Compliance and other areas of the firm. This opportunity has the potential to become a hybrid role.

• Responsibilities include, but are not limited to, the following:
• Make appropriate updates to account information as requested by clients via returned verification letters or phone.
• Verify that client instructions are actually being received from the client or someone that is authorized to make changes to the account.
• Interacts frequently both verbally and in writing with clients, branch teams, and home office areas.
• Sorting and imaging of received client verification letters to ensure timely and efficient processing.
• Exercise judgment when reviewing letters returned by the Post Office as undeliverable. Establishes if the account needs to be restricted or re-mailed to an updated and appropriate client mailing address.
• Field phone calls from clients, branch teams, and home office areas regarding the processing of client verification letters. Verification Letter Specialists resolve matters directly or diagnose and escalate issues as needed.
• Respond to requests, messages, and service center tickets from clients, branch teams, and other areas of the firm.
• Research matters related to Verification Letters in response to legal and regulatory inquiries.

Req ID
66721BR

Position Type
Home Office

Position Schedule
Full-Time

EEO Statement
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Posting Location
Missouri, St. Louis

Company Description
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

Home based Associate?
No

Awards and Accolades

• 2021 FORTUNE 100 Best Companies to Work For® By Great Place to Work® and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
  • From FORTUNE ©2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
• 2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
  • From The Human Rights Campaign. All Rights Reserved
• 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
• J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms " in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
  • Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information.

Search Headquarters Positions by Area of Interest
Regulatory and Compliance

Position Requirements
Education

• High school diploma or equivalent / College degree or equivalent experience required.

Experience

• Customer service, operations and/or data entry is a plus.
• Strong organizational and communication skills (both written and verbal).
• Capability to quickly gain an understanding, and appropriate application of, processing guidelines/requirements.
• Ability to work in a fast paced team environment.
• Displays a love of continuous learning and desire to help others grow.

Problem Solving

• Evaluating returned client verification letter or client phone requests to determine if updates can be made by the verifications team or if client, branch, or other areas of the firm need to be involved in order to verify/update account information.
• Whether working with a client, branch or other areas of the firm, understanding the issue at hand to ensure effective decision making and the ability to deliver the right outcome.

Communication

• Strong written and verbal communication skills are necessary for interaction with clients, branch teams, and other areas of the firm.

Technical/Computer

• MS Office Suite skills.
• Ability to quickly gain an understanding of firm utilized systems (CALETTER Webtool, USNA / Relationship Manager, Salesforce, BP Monitor / PEGA, Stellant, etc.).
• Working knowledge of firm systems is a plus.

Colorado Salary Information
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visitourcareersite to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: