Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This position reports to a Product Support Supervisor and is part of a dynamic tele-sales team that effectively communicates value propositions to our clients to engage and enroll vendors in one of our electronic payment methods. We contact suppliers by phone and/or email to introduce the FIS Integrated Payables Virtual Credit Card and ACH programs and services. We use a consultative sales approach to educate suppliers on services and products and as a result, we increase enrollment in these products on behalf of our clients.
What you will be doing

• High volume tele-sales.
• Offering and cross-selling merchant services as appropriate to meet suppliers' needs.
• Deliver prepared sales scripts to persuade potential suppliers to enroll in electronic payment programs.
• Follow the FIS Integrated Payable's call quality guidelines to ensure a consistent supplier experience.
• Guide suppliers through the enrollment process; identify and overcome objectives.
• Perform supplier analysis and update records for lead activity and status.
• Adopt and promote FIS Integrated Payables marketing policies and best practices.
• Qualifies leads, identifies decision makers, determines customer needs, explains product/service alternatives, recommends most suitable products/service(s), identifies features and benefits, overcomes customer objections, and closes the enrollment.
• Informs suppliers/customers of company offers, uses persuasive techniques to motivate enrollment and admonishes timely enrollment to meet qualifications for offers.
• Collaborate with appropriate team members to determine necessary strategic sales approaches.
• Perform analysis and update company database.
• Update lead status and CRM on a per contact basis, to properly reflect activity.
• Effectively communicate value proposition.
• Adopt and promote marketing policies and best practices.
• Supports sales initiatives of the department and drive personal, daily activity to help meet individual and/or team goals.
• Reports daily or weekly activity to team manager or leadership as needed.
• May respond to inquiries and resolve problems.
• Other related duties assigned as needed.

What you bring

• 3 years sales experience, to include excellent relationship management skills
• Cold calling experience
• Strong written and verbal communication and presentation skills
• Software skills (Excel, Outlook SFDC)
• Ability to operate with minimal supervision once trained
• Self-motivation and ability to achieve daily call volumes and meet monthly and quarterly supplier enrollment and performance metrics'
• Willingness to quickly learn and position various new software solutions

Added bonus if you have

• Prior banking or finance related experiences a plus
• Previous small business banking experience highly preferred
• High volume tele-sales experience

What we offer you

• A variety of career development tools, resources, and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• Great workspaces with dedicated and motivated colleagues

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Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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