Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• 5 years of experience working within a scaled environment
• Experience in a customer or client-facing role supporting HR Operations

Preferred qualifications:

• Ability to deliver services with an operational mindset
• Excellent problem-solving and analytical skills
• Excellent communication skills with the ability to effectively support user needs

About the job

Google's known for our innovative technologies, products and services -- and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google's long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven -- and excited to share the magic of working at Google.

People Operations (POps) Central is an organization set up to provide services to the enablement of People Operations. Our mission is to power People Operations to create exceptional experiences. The teams represented within People Operations Central are HR Operations, Integrity, and Core.

HR Operations is a key pillar within People Operations Central. This team creates simple and exceptional experiences at scale for Google employees and candidates with the ultimate goal of making HR easy and intuitive. Our global team optimizes people processes, from problem definition to execution, and we partner with teams across People Operations to bring innovation and technology to the way we attract, retain, and grow Google employees worldwide.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources "). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You'll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

Additional Information(Colorado only*) Minimum full-time salary range between $88,000 - $95,000 bonus equity benefits. *Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Responsibilities

• Deliver operational excellence in line with assigned service goals by identifying opportunities to improve. Scale in order to elevate operations to an excellent standard across our Hiring Support team.
• Resolve and prioritize sensitive user issues through consultation with vendors and deep collaboration with partner support.
• Implement and execute on service delivery improvements and process/scope changes, including extended workforce activities.
• Act as the representative of the user by surfacing relevant user feedback to Partner Support. Collaborate on initiatives to address user needs, including consulting on content, process, and policy improvements.
• Develop expertise in the systems supporting HR Operations service areas while troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.