Full-time

Fully remote or hybrid

CD Baby, the best team in the independent music world! We are the world’s largest digital distribution platform for independent artists. We empower creators to distribute their music on Spotify, Apple Music, Instagram, YouTube, Amazon Music, Pandora, Facebook, TikTok, and 150+ other platforms around the world. We manage the single largest independent sound recording catalog in the music industry and have paid out nearly $1 billion in earnings to independent artists since our inception more than 20 years ago.

We're also growing rapidly and looking for new CD Babies to join our team! Are you passionate about music and seeking an opportunity to work in an industry where your passion and career can be one in the same? Do you truly enjoy helping others? Does the idea of working with a team of highly skilled and talented Artist Services Representatives pique your interest? If you're excited by the idea of helping great independent artists make a living doing what they love without giving control of their careers over to companies that only care about the bottom line, then CD Baby is the place for you.

Read below to learn more about joining our team!

About the Job:

As a Trilingual Artist Services Representative you’ll provide world class support to independent artists in both the US and Latin America, connecting them to the right resources to maximize the revenue generated from their music. You’ll gain foundational knowledge and industry experience in a multitude of topics such as publishing administration, copyright, sync licensing, and promotional tools to name a few! On top of that, you’ll work in a casual, dedicated, and fun environment with other creatives just like YOU.

Responsibilities / Tasks:

• Respond to daily Artist Service requests regarding releases and digital distribution issues from labels, artists and managers. 
• Answer emails and live chats from artists regarding publishing administration, copyright, sync licensing, and promotional tool and MORE.
• Return Call Back requests from Artists regarding the same topics. No sales, only support for their specific concerns.
• Zendesk ticketing work for LATAM territories (Spanish, Portuguese) and assist with English artist requests. 
• Answer artists questions regarding their accounts, album/single sign-ups, release timelines, and accounting activity.
• Accurately complete data entry and enter new prospects/clients into the computer system
• Support Operations team actions establishing DSPs relationships. 
• Support local efforts to help position CD Baby as market leader. 
• Support brand building and collect artist feedback in assigned local territories.  
• Enter transactions into computer which will generate mailings to prospects/clients
• Follow proper security guidelines to ensure safety procedures are followed according to company policies
• Reliability and flexibility – must be on time, have good attendance and efficiency when switching tasks.
• Other duties and special projects as assigned

Required Skills:

Fluent in English/Portuguese and Spanish 

Preferred Skills:

• Must have excellent communication, language, and verbal skills
• Experience and demonstrated ability for outstanding customer service support
• Must have solid professional writing skills
• Must be professional and friendly in all communication areas
• Must be attentive to detail and organized
• Must work well with a small, close-knit team
• Able to work independently and efficiently to meet deadlines
• Should have a basic working knowledge of all genres of music
• Must have good computer skills and accurate typing skills of 30-40 wpm minimum
• Copyright, publishing, and music industry knowledge a plus
• Must work well with a small, close-knit team
• Able to work independently and efficiently to meet deadlines
• Ongoing learning about CD Baby, Music Industry, and Artist and Customer issues

Educational Requirements:
High School degree or equivalent required

CAREER DEVELOPMENT / EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, CD Baby does not discriminate in employment opportunities or practices on the basis of sex, age, race, color, national origin, sexual orientation, religion, marital status, genetic information, veteran status or disability.

COMMITMENT TO DIVERSITY

CD Baby is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business and is an important principle of sound business management.

ADA POLICY

It is Company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions and privileges of employment.

Any individual who can be reasonably accommodated for a job, without undue hardship, will be given the same consideration for that position as any other applicant. The People Team is responsible for implementing this policy, including resolution of reasonable accommodation, safety, and undue hardship issues.

Final Notes

• If you are a recruiter, please do not contact us with candidates for this position unless we have engaged with you to do so.