Join VillageMD as a Triage RN, Shared Services in Houston, TX

Join the frontlines of today's healthcare transformation

Why VillageMD?

At VillageMD, we are looking for a Triage RN, Shared Services to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we have partnered with many of today's best primary care physicians. We are equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

As an extension of the primary care physician’s (PCP) care team, the Triage RN, Shared Services are responsible for providing telephone assessment of patient’s needs. This requires the application of a variety of procedures, policies, and/or precedents relating to both the standards and procedures of the nursing profession and those established by VMD. The triage nurse provides advice and follow-up education consistent with the patient's age and cultural needs. The telephone triage nurse responds to the patient’s inquiries, prioritizing responses and routing urgent situations to the appropriate VMD provider. The telephone triage nurse maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPAA and VMD policies and procedures. The telephone triage nurse performs to the level of a licensed registered nurse as dictated by the Texas Nurse Practice Act and VillageMD.

How you can make a difference

• Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols, and online assessment tools (Clear Triage) for the assessment and management of a range of symptoms.
• Assesses and prioritizes patients’ medical needs via telephone and directs patients to appropriate and necessary care.
• Demonstrates best practices and quality care.
• Assesses the physical, social, and emotional needs of patients and families via telephone interactions.
• Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance.
• Accurately and completely reports assessment, intervention, and/or recommendations provided to patient and/or other healthcare providers.
• Assist patients and other healthcare entities with inquiries regarding changes in patient’s health status, and accurately and completely performs follow-up activities including providing information on critical laboratory results and diagnostics, scheduling same-day appointments, and assisting with medication inquiries.
• Calls pharmacy with prescriptions ordered by the provider based on an acute need.
• Participates in orienting, training, and guiding team members.
• Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
• Documents symptoms/complaints, nursing assessment, advice and patient/caller response.
• Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
• Collects data and make assessments, develops a working nursing diagnosis, determines interventions and disposition per guidelines.
• Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness.
• Responds to patient questions and appropriately provides reassurance while responding to patient concerns.
• Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying service excellence, care, concern, respect, and cooperation.
• Documents all clinical interventions in applicable EMR and electronic software
• Develop and maintain effective professional working relationships the providers and staff at VMD.

Skills for success

• The ability to be flexible in an ambiguous and dynamic environment
• The ability to adapt quickly to changing demands in the healthcare industry
• A service orientation and a “can do” attitude
• A willingness to learn on your own and take initiative
• Displays Strength-Based Approach to collaborative problem solving
• The ability to receive feedback and apply it to work performance
• Demonstrates consistently, strong ethics and sound judgement
• Effectively engages diverse populations (age, ethnic groups, socio-economic levels, etc.) and provide culturally sensitive coaching, education and assistance to members and their families
• Experience in conflict management and problem resolution
• A low ego and humility; an ability to gain trust through good communication and doing what you say you will do

Experience to drive change

• 5+ years of direct, clinical experience in Medical Surgical Nursing
• 2+ years of experience in ER, ICU, IMU, Pre/Post-Op, or other high acuity areas
• Registered Nurse with licensure in the state of practice
• Telephone Triage experience in a setting that requires assessment, critical thinking and application.
• Comfort with technology including Microsoft suite of products
• Utilizing a variety of electronic health records including data capture, data mining and reporting

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference

 At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Explore your future with VillageMD today.