Transition Manager Senior at OneAmerica (Indianapolis, IN)

| Indianapolis, IN
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At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

Responsible for the successful transmission and conversion of retirement plan and participant data to/from vendors throughout the implementation process when converting accounts in/out of OA Retirement Services. This includes all defined customer segments of Retirement Plan Services. This position is essential for client satisfaction and smooth implementation of sensitive participant data for ongoing services and plan design administrative needs when on boarding new clients/accounts.

Coordinates the transmission of sensitive participant data, plan data, payroll transactions as well as the asset transfer process during the implementation process, working closely with vendors and internal associates/all applicable business units within OA Retirement Services. This role must effectively implement the ongoing systems functionalities according to design and client administrative needs that adhere to all applicable policies, procedures, processes and regulatory rules.

Performance is evaluated based on timeliness and accuracy of transitions completed with no losses, external client satisfaction scores participation in project work including procedure updates and workflow process improvements.

  • Primary Responsibilities:
  • Review and discuss deconversion activities with Transition Manager to converse with prior record-keeper, trustee/custodian, and all relevant parties.
  • Timely provide all necessary reporting to Transition Manager to converse with client/prior record-keeper for allocation of assets.
  • Coordinate asset transfer activities with Transition Manager and prior provider to insure timely and accurate initial investment of plan assets, including loans. Verify all assets have transferred for the plan, perform transition asset reconciliation.
  • Accountable for multiple transition activities including new business accounts, mergers and acquisitions.
  • Analyze participant data and transfer of test and final files to and from prior providers, plan sponsors and vendors to insure proper functionality and access of systems for all users - participants, plan sponsors, internal specialists
  • Participate in projects associated with Transition Services processes related to position
  • Identify and trouble shoot key processing and workflows for improvement
  • Work independently, yet with guidance from Transition Managers, Plan managers, Forensics, Operations, Transition Services Associates and Director, Transition services.
  • Mitigate financial risk by ensuring accuracy and timeliness of implementation activity, including investment of transferred assets and participant account balance activity.
  • Mitigate financial risk by adhering to checks, balances and review controls established within detailed checklists and procedures.
  • Escalation to management of plan administrative activity that falls outside of policy, procedures and regulatory mandates. This role is responsible for the accurate set up of plan information, loading of sensitive participant information and account balance set up for new business plans, merger and acquisition activity into existing plans and spin off activity.
  • Strong verbal and written communication skills. Demonstrated detail-minded, organizational and logic skills.
  • Adaptable to rapidly changing environment with strict customer deadlines.
  • Ability to work in a team environment with goal of continuous learning, quality improvement, and service skill improvement.


Job Requirements

Required Education and/or Certifications

  • Bachelor's degree or equivalent combination of education and experience


Recommended Education and/or certifications

  • Recommended College Major: Business or Management


Required Work Experience

  • Minimum of 2 years in retirement, institutional or participant accounting experience - with some client contact. Minimum of one years' experience in a corporate analytical position
  • Or any combination of education and experience which would provide an equivalent background


Salary Band: 06B

As a condition of employment, OneAmerica requires that all new hires who receive a job offer on or after Jan. 17, 2022 provide evidence of vaccination against COVID-19 within the first week of their employment with OneAmerica, unless an exemption has been granted as an accommodation due to the individual's medical condition, sincerely held religious belief, or other legal requirement. Once employment begins, new associates will be required to submit proof of COVID-19 vaccination through the confidential and secure HR Service Center process within their first week of employment. If a new associate is unable to be vaccinated against COVID-19 due to a medical condition or sincerely held religious belief or other legal requirement, the associate will have two weeks after an offer of employment has been accepted to submit a request for an exemption for review and consideration by OneAmerica.

This selected candidate will be expected to work Hybrid in Indianapolis, IN.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.
More Information on OneAmerica
OneAmerica operates in the Fintech industry. The company is located in Indianapolis, IN. OneAmerica was founded in 1877. It has 2033 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 51 open jobs at OneAmerica, click here.
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