Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join Intuit as a Risk Management Representative 2 - Transaction Risk

Qualifications

• Experience in risk mitigation within the payments industry (1-3 years preferred) with the ability to identify the behaviors and signs of risky financial transactions, fraud indicators, compliance regulatory concerns, and accounts.
• Excellent research and investigative skills.
• Proficient use of technology with exceptional internet research skills.
• Ability to make independent and sound decisions and think on your feet in a dynamic environment.
• Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.
• Ability to successfully manage time to meet tight deadlines. A self-starter who works independently and resolves issues with minimal supervision.
• Excellent interpersonal, written, and verbal communication skills. Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.
• Ensures company policy is followed while processing Disputes within Association rules & regulations.
• Maintain 90%+ overall service level and strive for one call resolution
• Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint) & Google suite
• Positive attitude and team player who demonstrates Intuit values.
• Enjoys staying on top of breaking fraud schemes/ trends.
• Must be able to work overtime as well as Saturdays and some holidays (specific to Trans Risk)

Education/Knowledge Needed:

• Bachelor's degreein (Business, Finance, or Economics preferred) or equivalent experience
• CFE & CAMS certification is a plus
• High school diploma or GED is required
• Data entry skills
• Knowledge of fraud behaviors, financial risk, and credit card disputes to understand potential Merchant risk behavior

Responsibilities

• Conducts risk assessments of new and tenured QuickBooks customer accounts (including but not limited to Payments, Payroll, Capital)
• Proficient in multiple areas of risk analysis (e.g. compliance policies, financial risk, or fraud risk)
• Uses judgment and experience to escalate only the most difficult or complex situations
• Analyze & understand incoming documents to ensure the validity of disputes.
• Manages lower level escalations (internal as well as external)
• Manage work queue to ensure timely and quality completion
• Foundational understanding of fraud practices and how they manifest in our products.