Motorola Solutions
We help people be their best in the moments that matter.
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Training Specialist at Motorola Solutions

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewMotorola Solutions Worldwide Education organization.
Job Description

Create, prepare, and deliver domestic and international Training Programs (New Hire Training, Skills-Based Training, Weekly Training, Soft skills Training, Systems Training, etc). Involved in the implementation of new businesses, processes/procedures, skill-sets, systems, and/or technology enhancements requiring documentation and support.

Functions:

- Create, prepare and deliver classroom-based training programs. Responsible for the administration and scheduling of all training programs

- Acting Supervisor during New Hire training programs

- Ability to work closely with Agents, Management, and Business Partners

- Deliver Foundational training programs

- Develop and automate material for Service Desk Training program

- Track and report training hours for trained program

- Additional duties and responsibilities may be assigned as needed



Basic Requirements

Candidates must demonstrate proficiency in a Dispatch Services, Customer Care Service Desk or similar roles skillset. Additional skillsets and experience in project management, documentation creation, or classroom training a plus.

· Must be team-oriented; position is team-based and behaviors are heavily weighted in overall performance

· Ability to work and make decisions with minimal supervision

· Excellent oral, written, and formal presentation skills required

· Ability to travel internationally a plus

· Exceptional interpersonal skills required

· Exhibit strong ownership and follow-through


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced

Referral Payment PlanYes

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen
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What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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