Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewMotorola Solutions Worldwide Education organization.
Job Description

Create, prepare, and deliver domestic and international Training Programs (New Hire Training, Skills-Based Training, Weekly Training, Soft skills Training, Systems Training, etc). Involved in the implementation of new businesses, processes/procedures, skill-sets, systems, and/or technology enhancements requiring documentation and support.

Functions:

- Create, prepare and deliver classroom-based training programs. Responsible for the administration and scheduling of all training programs

- Acting Supervisor during New Hire training programs

- Ability to work closely with Agents, Management, and Business Partners

- Deliver Foundational training programs

- Develop and automate material for Service Desk Training program

- Track and report training hours for trained program

- Additional duties and responsibilities may be assigned as needed

Basic Requirements

Candidates must demonstrate proficiency in a Dispatch Services, Customer Care Service Desk or similar roles skillset. Additional skillsets and experience in project management, documentation creation, or classroom training a plus.

· Must be team-oriented; position is team-based and behaviors are heavily weighted in overall performance

· Ability to work and make decisions with minimal supervision

· Excellent oral, written, and formal presentation skills required

· Ability to travel internationally a plus

· Exceptional interpersonal skills required

· Exhibit strong ownership and follow-through

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

Save job

Technology we use

Engineering
Product
Sales & Marketing

- .NETLanguages
- C#Languages
- C++Languages
- GolangLanguages
- JavaLanguages
- JavascriptLanguages
- PerlLanguages
- PythonLanguages
- RLanguages
- RubyLanguages
- AngularJSFrameworks
- ASP.NETFrameworks
- DjangoFrameworks
- Node.jsFrameworks
- Ruby on RailsFrameworks
- ITILFrameworks
- MySQLDatabases
- OracleDatabases
- Google AnalyticsAnalytics
- TableauAnalytics
- IllustratorDesign
- InVisionDesign
- PhotoshopDesign
- SketchDesign
- JIRAManagement
- Microsoft ProjectManagement
- SmartsheetManagement
- SalesforceCRM
- GoogleEmail
- MarketoLead Gen
- Oracle EloquaLead Gen

INNOVATION

INNOVATIVE MINDSET

Providing team members the freedom to create

Motorola Solutions provides employees with the freedom to create — individually and as a team. The company believes that the next big idea can come from anyone, anywhere at any time. They put their customers at the heart of every innovation, providing employees with opportunities such as customer ride-alongs, firefighter training and immersion experiences to ignite game-changing ideas that are informed by the real world. And to foster an environment of mentorship, its seasoned innovators regularly meet with newer aspiring inventors, ensuring they never stop challenging the status quo.

The next big idea can come from anyone, anywhere at any time.

CULTURE

OUR CULTURE

An inclusive environment that gives back to the community

Motorola Solutions cultivates teams which believe “our differences make us stronger.” They embrace a people-first philosophy and maintain a culture of caring and inclusiveness, to make sure each employee has a greater say and the chance to make a difference. Their thriving diverse workforce is supported by an open-door policy with executive leadership, special-interest business councils such as for women, minority groups and veterans, and active encouragement to volunteer and give back. In 2021, Motorolans proudly volunteered 65,000 hours around the world.

In 2021, Motorolans proudly volunteered 65,000 hours around the world.

LEADERSHIP

DESIGNING FOR HUMANITY

Work with real-world impact

To the untrained eye, the color that Motorola Solutions chose for its firefighter radios might seem like a style or branding choice. But it’s emblematic of their focus on human-centered design. This specific green is the most easily detectable hue in a smoke-filled room! It’s through Motorola Solutions’ extensive field research and commitment to put humans at the center of design that they uncover the underlying challenges that interfere with customers’ success. As they say, “People can’t always tell what they need, but if you watch them closely enough, they’ll show you.”

It’s through Motorola Solutions’ extensive field research and commitment to put humans at the center of design that they uncover the underlying challenges that interfere with customers’ success.