Training Manager

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The Training Manager will support a team of content developers and facilitators and will be responsible for their development and performance. This role requires someone with strong people management skills, coaching skills, extensive experience in facilitation and instructional design, and a focus on employee engagement and retention. 

Responsibilities

  • Manage a team of training professionals with varying degrees of experience
  • Set performance expectations for team and provide continual coaching
  • Perform regular reviews of work with team members
  • Maintain strong relationships with workforce management and quality assurance leaders
  • Collaborate with other training managers to ensure consistency for the training department
  • Support team in utilizing a variety of training techniques/methods
  • Manage team priorities and work load
  • Perform all managerial duties for team relating to performance management and day-to-day operations
  • Participate in a community of practice with other business managers

Qualifications

  • 7+ years experience in the training industry, including at least 2 years managing others
  • Very strong communications skills, including experience with facilitating content with executives
  • Excellent coaching skills, can use a wide variety of coaching techniques
  • Strong analytical skills and ability to solve problems through collaboration and a growth mindset
  • Comfortable presenting information to groups
  • Extensive problem solving and critical thinking skills
  • Works well under pressure with a proactive approach, including managing multiple deadlines, stakeholders, and priorities
  • Ability to provide excellent internal and external customer service

This position is a fully remote, work from home position.


About Grand Rounds Health, Doctor On Demand and Included Health:

Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.


Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. 


Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.


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Grand Rounds Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

More Information on Included Health
Included Health operates in the Healthtech industry. The company is located in San Francisco, CA. Included Health was founded in 2011. It has 2000 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Intracompany committees, Daily sync and Open door policy. To see all 29 open jobs at Included Health, click here.
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